Associate - Technology Operations Support

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Site Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people.

Our purpose is to ensure that Amex workplace technology works seamlessly and effectively. We strive to put colleagues at the centre of everything we do by maintaining the smooth running of the tech infrastructure, removing tech-related barriers and points of friction whilst providing impeccable customer service.

We have a fantastic open role based in Rome, Italy for an Associate-Technology Operations Support, who will support our deployment of world class experiences for colleagues & engineering teams globally.

This role will report into the Senior Service Delivery Manager – a key stakeholder – and will have access to cutting edge tools, engage with a progressive team, whilst working in a fast-paced environment where thinking outside of the box is championed.

This role is fully on-site due to the operational key responsibilities it carries across all support tasks for colleagues, Amex infrastructure, and local team supervision.

This role may also require occasional business travel to our Milan office, as needed.

3-5 years of hands-on experience in similar role with a variety of operating systems & network protocols

Proficiency in English and Italian, with the ability to write clearly and communicate verbally in an understandable and effective manner.

Specific technical knowledge of Windows and/or IOS

Expert Active Directory and Group Policy knowledge

Expert Windows OS skills and knowledge

Expert MAC OS skills and knowledge

Excellent Android/Apple iOS skills and experience with MDM and JSS

Expert Knowledge of Office 365 centralized deployments and release management

Basic knowledge of corporate network topologies

Basic knowledge of Firewalls and VPN technologies

Experience in use and support of EUC applications and enterprise EUC management toolsets

Experience of deploying and support of desktop images and applications to enterprise managed EUC estates

Preferred Qualifications:

University Degree in Computer Science , Information Systems, or another related field

Microsoft & Apple Accreditations

WSUS patching and remediation experience.

Employment eligibility to work with American Express in Italy is required as the company will not pursue visa sponsorship for these positions.

Applicable National Collective Bargaining Agreement: Terziario, Distribuzione e Servizi

Salary Range: €48.000 to €72.000 annually + bonus + benefits

The advertised salary range is based on full-time employment and will be prorated for part-time roles.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.