Operational Account & Service Manager

Eurovision Services is seeking a highly motivated Operational Account & Service Manager to become part of our Operations Team in Madrid, Spain.

ABOUT THE ES OPERATIONS TEAM

The Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line.

MAIN RESPONSIBILITIES OF THIS POSITION

Account Management:

Acting as the main point of contact for key customer accounts on all operational matters

Ensuring outstanding service delivery by understanding customer needs and expectations

Guaranteeing the fulfilment of all account-related deliverables

Providing clear, consistent communication with both internal and external stakeholders.

Collaborating closely with the Network Manager to prepare projects and allocate technical resources

Coordinating with relevant Operations teams for smooth service delivery

Taking on a project manager role when required by specific events

Initiating account-related projects and handing them over to the PMO when applicable

Tracking and reporting account costs

Service Management:

Applying project management principles to set up and deliver assigned projects

Validating project team resources in coordination with the Head of Service Management when needed

Monitoring and reporting project costs as part of the project team

Structuring and distributing project/event information clearly for internal use (handover documentation)

Collecting and coordinating all necessary project inputs (Rate Card, Rights Management, contacts, etc.)

Preparing and sharing Program Offers with ES clients and managing bookings

Defining technical requirements for events and transmissions

In some cases, planning and overseeing the setup of international distribution networks

Collaborating with PMO to validate and prepare Major Events

Supporting the Network Manager with future planning, resource optimization, and network occupancy

Planning transmissions by:

Assessing customer requests

Reviewing network usage and capacity

Procuring additional resources if needed

Ensuring efficient allocation of internal resources

Tracking and reporting event-related costs for each account

Working closely with subsidiary offices for seamless coordination

Monitoring supplier performance and reporting feedback to Procurement

Ensuring service delivery aligns with customer and supplier contracts

Collaborating with Marketing for product feedback, new product insights, and related communications

Depending on experience, taking on flexible roles as required by specific projects

Please note that this role works on morning and afternoon shifts, extending throughout the weekends depending on events needs.

YOUR KNOWLEDGE AND SKILLS

Relevant experience in the broadcast field, with proven track record managing complex broadcast operations

Effective planning, coordination, and delivery of complex service and project initiatives

Strong client relationship management, focused on high service quality and customer satisfaction

Proven ability to manage and control budgets, with solid financial reporting skills

Understanding of technical requirements for broadcast transmissions and live events

Efficient planning and allocation of internal and external resources

Oversight of supplier performance and service contract management

Proficiency with project management and collaboration tools (Excel, Jira, MS Project, CRM platforms)

Excellent customer service orientation

Highly organized, self-driven, and adaptable, able to work independently with minimal supervision

Strong communication and interpersonal skills, effective in cross-functional and remote teams

Fluent in English

Knowledge of French or Spanish is a plus

WHY JOIN US?

Becoming part of our team means working in a stimulating, inclusive, and international environment where your contribution truly matters.

You will join an innovative, fast-paced company at the forefront of the broadcasting industry, combining cutting-edge technology with solid operational expertise. Our multicultural teams bring together diverse perspectives, creating an environment where ideas thrive and collaboration leads to exceptional results.

In addition, we offer a comprehensive range of benefits designed to support your well-being and work-life balance:

Hybrid working week

28 working days of paid vacation per year

Private health insurance

Company pension fund

Meal vouchers

Public transport allowance

Parking

ABOUT EUROVISION SERVICES

With over 60 years of experience in broadcast production and distribution for major sports events, we know that great events don’t happen by accident. We have one of the largest hybrid satellite and fiber transmission networks of its kind in the world. In addition to our core broadcast services, we are constantly innovating to provide services that allow our customers to enhance their content and adapt it for use on all digital platforms.

This is why we are the first-choice media services provider for event organizers, media organizations and sports federations when they are looking for adaptable, end-to-end solutions to produce, distribute and personalize content for their audiences.

We are Eurovision Services. We deliver excellence in everything we do, to leave our customers free to focus on what matters most to them – creating truly amazing experiences. Discover more about Eurovision Services at https://www.eurovisionservices.com/ .

At Eurovision Services, we believe diversity strengthens our teams and drives innovation. We are committed to building an inclusive workplace where everyone feels respected, supported, and empowered to succeed. We welcome and encourage applications from candidates of all genders, backgrounds, identities, abilities, and experiences.

Please note: If you apply for this position, you may receive a call from a Spanish phone number as part of the recruitment process.