Inside Sales Supervisor (m/w/d) – Berlin

What to Expect

In this role as Inside Sales Supervisor, you will lead and manage a dynamic inside sales team while ensuring exceptional customer service and smooth sales operations. As a key leader in our digital sales channels, you will oversee team performance, mentor advisors, and drive operational excellence. You'll combine hands-on involvement in customer support with strategic team leadership, ensuring your team delivers first-class customer experiences and achieves ambitious sales targets.

You will manage virtual test drive operations, oversee fleet management for remote test drives, and supervise the coordination with virtual sales teams and local locations. Additionally, you'll be responsible for managing administrative processes related to vehicle orders, including cancellations, exports, and quality assurance. Your leadership will set the tone for a structured, customer-centric approach across all team members.

We offer:

Career Development: Leadership development programs, management training, and clear advancement opportunities

Inspiring Culture: Work in an innovative environment where teamwork, passion, and sustainability drive our mission

Innovative Projects: Contribute to groundbreaking projects shaping the future of automotive and renewable energy

Competitive Benefits: Competitive salary package including Tesla shares/cash award, corporate benefits program, 30 days vacation, 13th month salary, company pension options, and Germany ticket allowance

Engaged Team: Be part of a motivated, collaborative team committed to excellence and sustainable impact

What You'll Do

Team Leadership & Development:

Lead, mentor, and develop a team of Inside Sales Advisors, providing regular feedback, coaching, and performance management

Conduct performance reviews, identify training needs, and support career development for team members

Foster a positive, collaborative team culture that drives engagement and retention

Set clear performance expectations and hold team members accountable to individual and collective sales targets

Customer Care & Operations Management:

Oversee all customer inquiries across virtual channels (calls, emails, SMS, chat, virtual consultations) and ensure timely, professional responses

Monitor team performance in customer service delivery and de-escalation of critical inquiries

Manage and optimize fleet operations for remote test drives, including location schedules, vehicle availability, and incident response

Ensure compliance with company standards and processes across all customer interactions

Vehicle Order & Process Management:

Review and approve vehicle order cancellations for the German market, ensuring legal compliance and proper refund processing

Oversee VAT-free and export order processing, coordinating with internal teams and external partners

Manage request processing from the website (test drives, recall requests, trade-ins) and support local locations as needed

Ensure quality control and accuracy in all administrative processes

Sales & Campaign Management:

Oversee the initial approach to all web sales opportunities in Germany, ensuring team members make professional first contacts and advance leads effectively

Support event sales opportunities and coordinate team involvement in event activations

Lead targeted call campaigns focused on lease renewals, guiding team strategy and performance

Monitor conversion rates, lead quality, and sales pipeline metrics

Process Improvement & Reporting:

Identify operational inefficiencies and implement improvements to enhance team productivity and customer satisfaction

Generate and analyze performance reports, providing insights to senior management

Ensure team compliance with all company policies, procedures, and legal requirements

What You'll Bring

Professional Experience:

Proven experience in inside sales, sales support, or team leadership roles in a digital sales environment

Demonstrated success managing and developing teams in fast-paced, target-driven environments

Strong understanding of sales processes, customer support operations, and performance metrics

Leadership & Communication:

Excellent communication skills in both German and English, capable of professional interactions with international stakeholders

Strong interpersonal skills with the ability to build trust and motivate team members

Ability to communicate clearly with all levels of the organization

Organizational & Strategic Skills:

Exceptional organizational abilities with strong prioritization and time management skills

Ability to manage multiple priorities simultaneously without compromising quality

Strategic thinking combined with strong execution and attention to detail

Problem-Solving & Initiative:

Proactive approach to identifying and resolving operational challenges

High level of problem-solving ability and service orientation

Ability to drive continuous improvement and implement process enhancements

Technical Proficiency:

Proficiency with CRM tools and digital systems

Comfortable working in a technology-driven environment and learning new tools quickly

Flexibility & Teamwork:

Ability to work shifts, including weekends and early/late shifts (Monday-Saturday, 8am-7pm) as needed

Collaborative approach to working with cross-functional teams and stakeholders

Adaptability in a dynamic, evolving business environment

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.