Care Coordinator

About us

CareYourWay Hertfordshire is a small business in Hertfordshire which provides care for the local community. Office is based in Luton. We are professional, agile, customer-centric and our goal is to provide high quality care at home, Hertfordshire continues to deliver an excellent, upstanding level of service into it's wonderful, local community..

We are looking for someone to join our team that can work both in the office and provide care out in the community when needed.

Our work environment includes:

Modern office setting

Growth opportunities

On-the-job training

Safe work environment

Responsibilities:

Creating and managing rotas for care workers, ensuring all care calls are allocated.

Matching carers to clients based on skills, experience, location, continuity of care, and client preferences.

Covering staff absences due to sickness, annual leave, emergencies, or training by arranging alternative carers.

Monitoring live schedules throughout the day and making changes when delays or issues arise.

Communicating with care staff, clients, and their families about rota changes and visit times.

Using care management software (such as Access Care Planner & PASS ) to update schedules and records.

Ensuring compliance with working time regulations, staff availability, and safe staffing levels.

Supporting new care packages by scheduling visits for new clients.

Working closely with supervisors, care coordinators, HR and managers to resolve staffing issues.

Maintaining accurate records of shifts, travel time, and changes to rotas.

Responding to emergencies by arranging urgent cover for missed or additional care calls.

Helping improve efficiency, reducing travel time between visits while maintaining continuity of care.

Providing excellent customer service by dealing professionally with client and staff queries.

Answer and direct phone calls in a professional and courteous manner- Perform data entry and maintain accurate records- Provide general clerical support, including photocopying, scanning, and filing documents- Assist with scheduling appointments and managing calendars- Perform various administrative tasks to support the office operations- Maintain office supplies and inventory-Care coverage when needed-Support to client LiaisonSkills:

Excellent phone etiquette and communication skills

Proficient in data entry and clerical duties

Strong organizational skills with attention to detail

Ability to work in a computerized office environment

Key skills

Excellent organisation and time management

Strong communication skills

Ability to work under pressure and solve problems quickly

Good IT skills and experience with scheduling software

Attention to detail

Ability to prioritise multiple tasks

Teamwork and customer service skills

Pay: £12.71 per hour

Benefits:

Bereavement leave

Company pension

Employee discount

Free flu jabs

On-site parking

Ability to commute/relocate:

Luton LU1 2PL: reliably commute or plan to relocate before starting work (required)

Experience:

Care Coordinator: 1 year (required)

Home care: 1 year (preferred)

Licence/Certification:

Drivers license and car (required)

Work Location: In person