Customer Service, Senior

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join as a Customer Service. In this role, and under direct supervision of the Materials & Logistics Manager, the Customer Service Rep. will be primarily responsible for ensuring that customer orders are correct and should be the customer's first contact regarding communication of order status and related issues or timely delivery of orders.

KEY ACCOUNTABILITIES

Receive customer information and update orders in a timely and correct manner according to delivery policies.

Communicate customer requirements on their behalf to the Production Control area.

Request that available finished product inventory be shipped in a timely manner.

Provide Customers with timely feedback regarding the status of their orders.

Place, cancel and expedite orders.

Being the official representative of the company to maintain efficient communication and a healthy working relationship with all Clients, continually striving to improve said relationship.

Keep management informed regarding existing or potential problems that could prevent the delivery of orders.

QUALIFICATIONS

Schooling: Degree in Administration, International Trade, Economics, Industrial Engineering.

Time of experience in a similar position: 1 year or more in a similar position.

Required technical knowledge: Knowledge of manufacturing processes.

Other requirements: Microsoft Office, ERP System.

COMPETENCIES

Priority setting

Customer Focus

Quality Decisions

Drive for Results

Action Oriented

What we offer

Major Medical Expenses

Life Insurance

Dental Plan

Saving Fund without legal cap

Grocery voucher without legal cap

Annual bonus

Additional holidays

Bereavement days

Days per marriage

What we believe

Inclusion - We value diversity in people, ideas, and experiences.

Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.

Excellence - We contribute to our developments by seeking knowledge and sharing information.

Responsibility - We care about our local communities and the global environment.

Collaboration - We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the local BorgWarner Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Career Scam Disclaimer

BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.

For more information about BorgWarner, please visit www.borgwarner.com

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Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.