Business Analyst

Job Description:

You will join the Airbus (FHS) organization in charge of the CAMO & MRO Services & Support. The mission of the PSL is to deliver innovative IT solutions that support digital transformation and efficient operations for customer services.

More precisely the PSL is dedicated to support Customer Services activities related to

CAMO(Performance and Maintenance) & Component Support of in-service fleet

Increase of service revenues of FHS.

Support MRO activities (Parking/Storage/Major Repairs)

We are looking for an Airline ERP/MIS Business Analyst (Functional Expert with IT Background) to join our AMOS competence Center (ACC)

Today ACC is supporting three different Businesses:

FHS business which is providing support to Airlines by preparing and following the scheduled Maintenance planning.

ALS business which is providing aircraft parking, storage and dismantling capabilities.

Major Repair business which is providing MRO capabilities for unusual aircraft repairs.

Those activities are based on a centralized MIS (Maintenance Information System) tool which is called AMOS

You will have the responsibility to:

Understanding the Business Processes used in AMOS.

Understanding the Workflow of the processes implemented in AMOS.

Act as an SME(Subject Matter Expert) to advise businesses regarding the use of AMOS..

Resolve defects and support requests raised by key users

Participate in the definition of AMOS evolutions (new functionalities to be configured).

Manage test campaigns associated to AMOS evolutions (including non regression)

Product documentation associated to those activities (Functional specifications, User Guides, Admin Guide, Test Reports).

Monitor existing AMOS by performing daily check in AMOS console.

You will have a strong collaboration with the Support Team, the MIS provider and the product team members. H24 Europe and India. As the customer base is worldwide with Airbus Teams located in the respective countries, you may have to travel one to two months a year .

Those activities are requested for all three businesses. However you will start by working mainly on one of three topics. Progressively you are of expertise will grow to cover all of them.

Qualification & Experience

Graduate in an area such as Information Technology, Engineering or Aircraft Maintenance (AME Diploma) related fields.

Experience in

3-5 years of experience as a Business Analyst.

Knowledge in the Aircraft Maintenance / MRO

Domain

Specific experience in Airline supply chain

modules like Procurement, Inventory management, Material planning and

Stores/Logistics will be an advantage.

Primary Skills

Strong knowledge of Google suite

Experience in Functional-Technical Support

Knowledge of Airline Maintenance Activities

Working knowledge on at least one Aviation MIS (AMOS,RAMCO,AMASIS…)

Basic knowledge of SQL

Project Management Basic Knowledge.

Autonomy, Excellent organizational and interpersonal skill (Collaboration, speak up, concise and accurate communication).

Ability to quickly switch priorities.

Language skills

English Business level

Secondary Skills

Knowledge on either of the tools HPALM, Jira, Version One.

Knowledge of Agile and Waterfall methodologies.

Responsibilities

Incident resolutions

AMOS configuration

FHS MIS daily monitoring checks

Contribute as a focal point for functional questions related to the FHS MIS.

Contribute in Data Mapping on Big data Analysis Platform and Data Analysis of MIS Data.

Documenting Business requirements and communicating to development & testing teams.

Organize, coordinate and support test phases (non regression tests or MIS evolution)

Supporting user acceptance testing.

Monitoring deliverables and ensuring timely completion of projects Requirements

Support Project teams working on the MIS

Providing Awareness

To define evolutions

Animate workshops

Propose functional solutions to match business needs.

To understand current issues

Success Metrics

Success will be measured in a variety of areas, including but not limited to:

Be recognised as a functional expert for MIS process.

Robust milestones deliverables (functional specifications)

Robust test campaigns

Measured by stability of production application (low incident rate)

Incident resolution time respecting SLA

ACC Team integration.

Short Learning Curve for the internal process.

Compliance with Airbus Value

This role reports to Customer services PLS operationally in India and functionally to the department in Europe.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.