Global Data and Process Compliance Manager

Role Purpose

The Global Data and Process Compliance Manager is responsible for ensuring the integrity, accuracy, and compliance of operational data and business processes across global functions for the Pfizer Control Tower.

This role drives governance frameworks, standardization, and continuous improvement while enabling operational standardization, system integration, and process excellence across regions. It acts as a critical bridge between Operations, Product, IT, and Customers, enabling scalable, compliant, and efficient Control Tower solutions with a strong focus on digital integration.

Key Responsibilities

Data Governance & Compliance

Establish and enforce global data governance standards, policies, and procedures for Pfizer Shipments

Monitor data quality, accuracy, and consistency across systems and regions

Identify data risks and implement corrective and preventive measures

Process Compliance & Standardization

Define and maintain global standard operating procedures (SOPs)

Ensure adherence to standardized processes across business units and regions

Conduct process compliance reviews, audits, and gap assessments

Drive harmonization of processes to improve efficiency and reduce deviations

Integration, Data & Digital Enablement

Own and drive customer system integration initiatives between customer platforms, DHL systems, and Control Tower solutions

Lead TRAX invoicing integration design, implementation, and optimization, ensuring accurate rating, billing flows

Ensure seamless integration between Shipment booking/events (Atlas flow), Invoice (TRAX flow) and connected platforms (e.g., CW1, EDI flows)

Act as business lead for integration requirements, translating operational, financial, and invoicing needs into IT-ready specifications

Define and govern global data models supporting Control Tower operations, compliance reporting

Partner with IT teams to support multi-country integration design, UAT, deployment, and stabilization

Monitor integration performance, proactively resolving data mismatches, billing discrepancies, and system interface issues

Drive automation and digitization of invoicing workflows to enhance efficiency and reduce manual intervention

Continuous Improvement & Transformation

Drive process improvement initiatives using data-driven insights

Support digital transformation and automation programs

Implement best practices and industry standards

Lead change management initiatives related to compliance, governance, and system adoption

Program, Milestone & Stakeholder Management

Manage global programs with defined milestones, timelines, dependencies, and measurable outcomes

Ensure strong governance of risks, issues, and stakeholder communication

Coordinate with Customer Digital Team, Operations Leaders, IT, Regional Control Tower teams, and GSC

Act as a key interface between business, customer, and technology teams

Key Skills & Competencies

Strong expertise in data governance, compliance, and process management

Deep understanding of systems, especially CW1, TRAX, and EDI integrations

Expertise in invoicing flows, cost-to-bill processes, and financial data reconciliation

Analytical mindset with the ability to interpret complex datasets

Strong stakeholder management and communication skills

Proven capabilities in process re-engineering and operational standardization

Program and project management experience across multi-region environments

Ability to translate operational and financial requirements into scalable digital solutions

Structured, execution-focused, and solution-oriented mindset

Experience & Qualifications

5–7+ years of experience in data governance, process compliance, or integration roles

Experience in global/multi-region logistics or Control Tower environments

Hands-on experience with system integrations, TRAX invoicing, CW1, and EDI frameworks

Role Success Criteria (Key Outcomes & KPIs)

Success in this role will be measured through the following:

Data & Compliance Excellence

Reduction in data-related incidents and audit findings

100% adherence to global data governance standards

Process Standardization

Full adoption of standardized SOPs across regions

Measurable reduction in process deviations and exceptions

TRAX Invoicing & Integration Performance

High accuracy in invoicing outputs

Reduction in invoice disputes and rework

Seamless integration of TRAX with operational and financial data flows

Integration & Digital Enablement

On-time delivery of integration projects (scope, timeline, quality)

Stable and scalable system interfaces with minimal data failures

Increased automation of operational and billing processes

Program Delivery & Stakeholder Satisfaction

Successful delivery of cutomer initiatives within scope and timelines

Positive stakeholder feedback from Operations, IT, and Customers

Effective risk mitigation and issue resolution

Continuous Improvement Impact

Demonstrable efficiency gains (cost, time, resource optimization)

Implementation of automation or digital solutions reducing manual effort

Sustained process improvements driven by data insights