Customer Documentation Developer

Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex Fixed Networks products. Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based content aligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards.

Design and develop high-quality, customer-oriented technical documentation for complex broadband access products, aligning with SDLC, DDLC, and structured writing principles.

Independently manage documentation your work and deliverables, manage schedules and coordinate documentation team effort for projects, ensuring timely releases that align with product development timelines.

Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.

Develop and maintain documentation and integrate content into web-based publications using Markup (Asciidoc/XML)/Markdown languages

Use various authoring tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt) based on project requirements

Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.

Experience using defect-tracking systems and centralized knowledge base (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.

You have:

Bachelor’s degree with 12–16 years of experience in technical documentation within Telecommunications or Optical Networking.

Skilled in structured writing, SDLC/DDLC, XML/DITA tools (Arbortext, Oxygen), and markup languages like XML, AsciiDoc, and Markdown.

Experienced in Agile, DevOps, Jira, Confluence, GitHub, single-sourcing, and scalable content management practices.

Strong communication, leadership, and project management skills with the ability to manage schedules, lead teams, and adapt quickly.

It would be nice if you also have:

Working knowledge of basic Python/UNIX scripting for interacting with development/test environments.

Hands-on experience with API documentation, including integration into customer-facing technical content.

Experience with use of AI in documentation workflows.

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If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

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