Senior Triage Coordinator

Overview

Work Type: Ongoing - Full-time

Salary: $116,413 - $140,849

Grade: VPS 5

Occupation: Governance and risk management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/770001

Social Services Regulator

The Social Services Regulator (SSR) is an independent statutory authority that exists to safeguard the rights of children and young people as well as people who use social services in Victoria.

The SSR regulates the Social Services Standards, the Child Safe Standards (for organisations without a sector specific co-regulator as well as the social services sector), and also administers the Worker and Carer Exclusion Scheme (WCES), Reportable Conduct Scheme (RCS) and Working with Children Check (WWCC) scheme and NDIS Worker Screening Check.

The Social Services Regulator takes an integrated and intelligence driven approach to identifying, preventing and excluding unsafe people from working with children and young people, as well as ensuring organisations that work with children and young people keep children safe from abuse and harm by meeting the Child Safe Standards.

As a co-regulator of the Child Safe Standards, the Social Services Regulator works with other co-regulators of the Child Safe Standards including the Department of Health, Victorian Registration and Qualifications Authority (VRQA), Victorian Early Childhood Regulation Authority (VECRA), and Workforce Inspectorate Victoria to keep children safe from harm and abuse.

THE ROLE

The role will also assist in the oversight of the RCS by undertaking assigned tasks that include receiving and reviewing allegations of child abuse and child-related misconduct and reviewing entity investigation reports.

The Senior Triage Coordinator will report to the Manager, Child Safety Intake, identifying and escalating complex and high-risk matters as required.

The Senior Triage Coordinator will support an integrated approach to compliance by working across the SSR to promote the safety of children in a holistic way, including working to promote compliance with the Child Safety Standards (CSS).

At times this position requires engagement with challenging and confronting subject matter. This role will best suit a candidate who is resilient, empathetic, a team player and able to work in a fast- paced environment.

ACCOUNTABILITIES INCLUDE

Your responsibilities will include:

Respond to and coordinate the SSR's response to incoming enquiries, phone calls and written correspondence.

Continually seek opportunities to improve operations by supporting the quality assurance framework incorporating people, processes and technologies.

Provide detailed and evidence-based advice and reasoned recommendations to management and executive staff in relation to specific cases, to ensure that decisions or actions are compliant with laws, regulation and policy

Support Team Leaders and Managers by maintaining a focus on actively identifying, analysing, reviewing and responding to emerging issues and areas of risk

For more details, please open the position description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please contact SSR HR at humanresources@ssr.vic.gov.au.

Please apply to submit your interest in this position.

Applications close Wednesday 5 August 2026 at 11.59pm

Posted

22 July 2026