Microsoft Dynamics 365 CRM Technical Lead

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale - supported by a culture rooted in care, inclusion, and excellence.

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Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description:

Infosys is seeking an experienced Dynamics 365 CRM Technical Lead to lead the functional design and delivery of enterprise CRM solutions. The role involves working closely with business stakeholders, technical teams, and project managers to translate business requirements into scalable Dynamics 365 solutions while ensuring high-quality delivery across the project lifecycle.

The ideal candidate will have strong domain knowledge in Dynamics 365 Customer Engagement modules and proven experience leading functional teams in complex, multi-stream implementations.

Location: Melbourne

Salary: AUD 129,311 – 142,018 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

Act as the Functional Lead for Microsoft Dynamics 365 CRM implementations across one or multiple projects.

Lead business requirement gathering, analysis, and functional solution design workshops with stakeholders.

Translate business processes into functional specifications, user stories, and configuration designs.

Provide functional leadership across Dynamics 365 modules such as Sales, Customer Service, Marketing, and Case Management.

Define and validate solution designs including business rules, workflows, automation, and security roles.

Work closely with technical architects and developers to ensure functional requirements are correctly implemented.

Review configurations, customisations, and integrations to ensure alignment with business expectations.

Support data migration, system integration, testing strategy, and user acceptance testing (UAT).

Manage functional risks, dependencies, and scope changes in collaboration with project managers.

Support change management, training, and user adoption activities.

Mentor and guide junior functional consultants and analysts.

Participate in pre‑sales activities including solution demonstrations, estimates, and proposal inputs when required.

Essential:

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.

Strong functional expertise in one or more Dynamics 365 modules:

Sales

Customer Service

Marketing

Field Service (desirable)

Proven experience leading functional streams or work packages on enterprise CRM programs.

Expertise in:

Business process mapping and requirements analysis

Configuration of entities, forms, views, business rules, workflows, and security

Functional design documentation and solution mapping

Strong understanding of Dataverse and Dynamics 365 data model.

Experience working in Agile / Scrum delivery environments.

Excellent stakeholder management, communication, and facilitation skills.

Ability to work effectively in onsite–offshore delivery models.

Preferred:

Microsoft certifications such as:

Dynamics 365 Functional Consultant certifications

Power Platform Functional Consultant

Experience with Power Platform:

Power Automate

Power Apps

Power Pages (functional exposure)

Experience in public sector, utilities, financial services, Insurances or other regulated industries.

Exposure to large-scale digital transformation or multi-system integration programs.

Experience supporting pre-sales, RFPs, or solution design activities.

ADDITIONAL

Excellent stakeholder management and communication skills

Ability to translate complex business requirements into scalable technical solutions

Experience leading distributed, onsite-offshore delivery teams

Strong problem-solving, decision-making, and solution ownership mindset

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid, reviewed case-by-case basis)

Health Insurance Discount and Well-being Program

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.