Store Manager, Melbourne (New Showroom Launch)

We're rethinking homes for how people really live, and we're looking for a Showroom Manager to join our Melbourne Retail team to help shape the future of living - one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes.

As the leader of our brand-new Melbourne showroom, you'll be at the helm from day one - shaping how it comes to life and overseeing its day-to-day operations to ensure every detail reflects our brand ethos and standards.

What you will be doing:

Showroom Management

Develop and implement strategies to achieve sales targets and key performance indicators (KPIs).

Analyse showroom data and customer feedback to identify trends and make informed decisions to optimize showroom performance.

Drive compliance on global retail procedures and operating standards, supported by clear SOPs, system manuals and toolkits.

Other key areas include Inventory management, floor management, visual merchandising, sales and budget planning.

Team Management

Lead, motivate, and mentor the showroom team to achieve individual and collective goals.

Conduct regular performance reviews, provide constructive feedback, implement trainings and identify opportunities for professional development.

Foster a positive and collaborative team culture.

Customer Experience

Drive the O2O (Online-to-Offline) strategy in-store, focusing on seamlessly integrating the online and offline customer experience.

Implement in-store programs that enable customers to confidently evaluate and purchase our products.

Cross-functional Team Collaboration

Align showroom activities with overall marketing strategies (e.g., brand collaborations, events) and create engaging online content that complements the showroom experience.

Be the retail coordinator for key local projects, such as new seasonal launches, marketing campaigns, working closely with cross-functional teams to ensure successful delivery of products.

Explore and embark on initiatives to enhance and unify online-to-offline customer interactions, sales processes and achieve operational sustainability.

What you'll need:

Minimum of 5 years of leadership experience in retail management, preferably in the furniture or home goods industry.

Fluent English with excellent communication skills, both written and verbal.

Customer-first mindset with a passion for customer experience.

Ability to understand customer needs and translate them into actionable strategies.

Strong leadership capabilities and communication skills.

Excellent analytical, problem-solving and decision-making skills.

Team player that is always in the game right along with your team and collaborates effectively cross-functionally.

Ability to work independently with a bias for action.

Flexible with your schedule. Your work hours will be based on business needs.

Strong knowledge of MS Office (Word, Excel and Outlook)

Proficiency in using technology for showroom management and customer engagement.

Knowledge of O2O strategies and implementation in the retail industry is a plus.

Willingness to work weekends, public holidays, and rostered hours as required.

Job Information

Location: Richmond, VIC

Commission Scheme: Enjoy attractive earning opportunities with commission tied to your results and the store's success

Built for Real Life, Designed for What's Next:

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.