Technical Program Manager , Infrastructure Operations

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards of safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking a Technical Program Manager to join our Infrastructure Operations (InfraOps) team. In this role, you will own the planning, execution, and delivery of technical programs that ensure the reliability, scalability, and operational excellence of our data center infrastructure. You will coordinate across engineering, operations, and business teams to define program scope, manage dependencies, mitigate risks, and deliver measurable outcomes. The ideal candidate is a strong communicator who can navigate ambiguity, drive alignment across teams, and has a solid technical foundation in data center operations or infrastructure engineering.

Key job responsibilities

Program Delivery: Own end-to-end delivery of infrastructure programs from scoping through operational readiness, defining milestones and driving execution across multiple teams and sites.

Cross-Functional Coordination: Work with engineering, operations, commissioning, construction, and vendor teams to align priorities, surface blockers, and maintain accountability.

Operational Excellence: Champion operational excellence by establishing best practices and quality standards across program workstreams. Lead programs that enhance our safety, security, and availability culture. Drive root cause analysis, ensure corrective actions are implemented, and embed continuous improvement to reduce defects and increase reliability.

Risk & Dependency Management: Identify risks and critical-path dependencies early, develop mitigation plans, and escalate appropriately to keep programs on track.

Operational Readiness: Drive readiness checklists, milestone tracking, and launch reviews to ensure new infrastructure meets operational standards before handover.

Stakeholder Communication: Provide clear, timely program status updates to leadership and partners through reporting, dashboards, and review meetings.

Process & Mechanism Building: Develop repeatable mechanisms, runbooks, and templates that improve delivery consistency and raise the operational bar.

Technical Engagement: Maintain working knowledge of data center systems (power, cooling, network, mechanical) to engage effectively with engineers and support informed decision-making.

Vendor Coordination: Partner with vendors and contractors to track deliverables, manage timelines, and ensure quality standards are met.

Continuous Improvement: Conduct retrospectives, COE reviews, and post-launch assessments. Document lessons learned and drive corrective actions to improve future outcomes.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

5+ years of project management in data centers or comparable critical infrastructure experience

5+ years of program management or technical project management experience

Knowledge of both mechanical and electrical equipment or design related to data center electrical and mechanical topology

PREFERRED QUALIFICATIONS

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure

Knowledge of critical data center equipment

Knowledge of engineering documentation, electrical diagrams and standard operating procedures

Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA

Experience reading and interpreting construction specifications and drawings for all domains

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.