Customer Specialist

Who We Are

JINGDONG Industrials (JD Industrials), part of JD.com, is transforming the industrial supply chain through trusted sourcing, specialised industrial goods, and digital supply-chain tools. We help global enterprises and SMEs reduce costs, improve efficiency, and operate with greater reliability. From MRO services to spare parts and fulfilment, JD Industrials delivers scalable end-to-end solutions that meet the evolving needs of modern industries.

Our Global Reach

Positioned as a “Trustworthy One-Step Global Supplier for Long-Tail Goods,” JINGDONG Industrials is expanding rapidly across Southeast Asia, Europe, the Middle East, and South America. Our international operations are growing in markets such as Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, and Saudi Arabia, providing smarter, faster, and more reliable procurement solutions for enterprises worldwide.

Learn more about who we are and what we do: https://www.jingdongindustrials.com/

What We Offer

Joining JD Industrials means helping transform the global industrial supply chain through smart procurement and technology-driven services. You’ll take on meaningful challenges, collaborate with innovative teams, and make real impact for businesses worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to grow your skills and broaden your global perspective.

About The Team

You’ll be joining the JINGDONG Industrials team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Customs Process Optimization and Operations Management: Analyze pain points in import and export customs clearance processes, introduce digitalization and AI technologies to improve operational efficiency, establish standardized operating procedures, ensure the quality of customs data management, guarantee smooth basic operational processes, shorten customs clearance time, and enhance the timeliness of each operational step.

Customs System and Knowledge Development: Build a global customs knowledge system and digital compliance framework, improve import and export customs standards in regions such as Southeast Asia, Japan, South Korea, and Australia, develop a customs knowledge base, clarify HS CODE classification rules and decision-making processes, and provide professional support and standardized references for customs operations.

Risk Prevention and Emergency Response: Establish a customs risk management mechanism, monitor changes in customs policies in real time across countries, assess potential risks and develop response plans; assist in handling customs emergencies to ensure the safety and timely delivery of goods, and safeguard business continuity and efficient operations.

External Collaboration and Relationship Management: Build strong relationships with external entities such as customs authorities, customs brokers, and freight forwarders, and maintain smooth information communication; coordinate resources to resolve issues during customs clearance, optimize collaboration processes, and improve customs operation efficiency and service quality.

Policy Research and Strategy Adjustment: Continuously monitor global customs policies and industry standards, analyze their impact on company operations, and promptly adjust customs strategies and operational processes to ensure that import and export activities comply with regulatory requirements and mitigate compliance risks.

Ready to apply?