Floor Manager (Athlete Services & Training Coach) - NEW NIKE LONDON FLAGSHIP

Position Type

Full Time

Career area

Retail Stores

Location

S1, 4 Handyside Street, London, London SW6 1HS, United Kingdom

Job ID

R-88494

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It’s a place where passionate individuals come together to create the future of sport. We are unapologetic about who we are and what we’re after—bringing innovation and inspiration to every athlete in the world. We look for athletes who can push boundaries, elevate our potential and continue leading us to greatness. The next tastemakers, playmakers, risk takers and glue players. Are you game?

Floor Manager (Athlete Services & Training Coach) - NEW NIKE LONDON FLAGSHIP

Start Date : October 2026

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a department manager is called "Coach".

The Coach Athlete Services & Training supports a high-performance, customer-focused culture through team engagement, communication, onboarding, training coordination, and talent support. Partnering with the Assistant Head Coach and store leadership team, this role helps ensure teammates are informed, connected, engaged, and equipped to succeed. The role supports engagement initiatives, learning programs, onboarding activities, communication strategies, and seasonal recruitment processes that enhance teammate experience, strengthen operational capability, and contribute to business performance. The Coach also leads a cohesive store communication strategy to ensure consistent messaging, stronger team understanding, and alignment with business priorities.

As an Athlete Services & Training Coach you will

Team Engagement & Culture

Support store engagement initiatives, action plans, recognition programs, and activities that build team connection.

Gather teammate feedback through surveys, focus groups, listening sessions, and informal channels.

Partner with leaders to strengthen a positive, inclusive, high-performing culture rooted in company values.

In-Store Communication

Own and execute the store communication strategy, ensuring key business messages are clear, consistent, timely, relevant, and accessible to all store teammates.

Develop communication plans and manage channels that support operational priorities, campaigns, people initiatives, leadership updates, and store objectives.

Partner with leaders and gather feedback to improve communication effectiveness and strengthen teammate understanding of business priorities.

Learning & Development Support

Coordinate training, learning programs, workshops, and development initiatives for new and existing teammates.

Maintain accurate, current training resources, materials, records, and completion tracking.

Track compliance, learning effectiveness, and promote continuous learning and professional development.

Onboarding & Capability Building

Support onboarding for all new store teammates, including induction activities, training timelines, required tasks, and mandatory learning.

Partner with leaders to identify capability gaps and development needs while keeping onboarding records and capability tracking up to date.

Performance & Continuous Improvement

Maintain accurate tracker, and reports across people activities.

Monitor key people metrics and identify opportunities to improve.

Support people-related projects and initiatives.

Recommend improvements to teammate experience and operational effectiveness.

Seasonal Recruitment Coordination

Coordinate seasonal recruitment activity with store leaders and Talent Acquisition, delivering plans aligned to store hiring needs.

Schedule interviews, assessments, hiring events, and onboarding programs while supporting workforce planning and seasonal hiring timelines.

Track recruitment progress and provide regular updates to store leadership.

What you get:

Attractive salary that evolves with the market and experience

Opportunity to receive monthly bonus payments

Attractive online and in-store employee discounts

Attractive Benefits Package, Pension & Share scheme

Exciting development and career opportunities

Regular training on leadership, sales and products

A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)

Staff dress to represent NIKE and foster our team spirit

Access to sports activities

Opportunities to participate in unique NIKE moments

What you bring:

A passion for NIKE and/or love of sport

Relevant experience supporting teammate engagement, communication planning, and people-focused initiatives.

Ability to identify learning needs, support effective training delivery, and track learning impact.

Strong facilitation, presentation and communication skills.

Strong planning, prioritization and problem-solving skills to support seasonal workforce planning, talent pipeline development, and recruitment readiness.

Very good command of English language (written and spoken)

Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? , easy way online. We are waiting for you!

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.

What You Can Expect

OUR HIRING GAME PLAN

01 Apply

Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.

02 Meet a Recruiter or Take an Assessment

If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.

03 Interview

Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.