Senior Operations Manager

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class fulfillment network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based fulfillment centers. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

What You'll Do

Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the fulfillment center operations.

Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the fulfillment center operations

Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation

Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors

Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans

Partner closely with a variety of groups company- wide, including transportation, network management, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects

Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise

Contribute to the development of new tools, processes and technology which make our teams more efficient and effective

Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability

Manage multiple priorities in a face-paced environment with effective communication and thorough follow through

Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations

Regularly communicate performance trends and improvements to the organization

What You'll Need

5+ years of e-commerce, supply chain, operations, or logistics experience.

Experience with complex operational, process, and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process re-design

Demonstrated passion and continued focus of safety as a value rather than just a priority

Strong defect reduction, process, manufacturing, or engineering background with an ability to understand work flow and throughput in the operation

Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan

Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company

Able to hit the ground running – a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately

Demonstrated leadership in building a culture of Continuous Improvement for process and operations

Strong analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions.

Technologically savvy, collaborative confident leader, familiarity with google suite products a plus

Extremely organized, meticulous and detailed oriented

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

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