(Senior) Assistant Manager, Service Academy

Overview:

The Service Academy is dedicated to cultivating a culture of service excellence and celebrating those who consistently deliver extraordinary care to patients and colleagues. We are seeking a dynamic and committed individual to join our team as Assistant Manager / Senior Assistant Manager. This role offers the opportunity to shape recognition platforms, foster partnerships, and champion initiatives that elevate service culture across the organisation.

Key Responsibilities:

Awards Management & Recognition

Lead the coordination of quarterly internal service awards and external service award submissions.

Call for submissions, consolidate evidence, and manage scoring processes with precision and fairness.

Liaise with organising committees to ensure seamless award presentations and events.

Drive improvement projects for service awards and recognition systems employing automation / APIs

Stakeholder Engagement

Collaborate with internal partners such as HR, as well as external organisations, to drive award participation and recognition initiatives.

Communicate effectively with diverse stakeholders to ensure timely and impactful submissions.

Learning & Exposure

Organise site visits to renowned service organisations, providing learning opportunities and inspiration for service champions.

Curate meaningful experiences that reward and motivate staff for their dedication to service excellence.

Service Academy Support

Contribute to broader departmental functions, including co-training initiatives, e-learning and on-ground service coaching.

Support the Academy’s mission of embedding service excellence into daily practice and culture.

Qualifications & Attributes:

Bachelor’s degree preferably in Learning & Development or related field and ACTA, DDLP though not necessary would be an advantage

At least 3–5 years of experience in learning & development, awards management, or stakeholder engagement.

Strong project management and organisational skills, with the ability to manage multiple priorities.

Excellent communication and interpersonal skills to engage stakeholders across levels.

Passion for service excellence and recognition, with a keen eye for detail and quality.

Ability to work independently while contributing to a collaborative team environment.