Workplace Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workplace Ambassador

Overall Role

Enhance the employee experience by providing hospitable and warm customer service

Assist Facilities Management in the delivery of soft services

To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management

Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members

Be the voice of the users by listening and providing for their requests

Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

Primary focus to handle enquiries on all corporate services matters

Act as the programme administrators to handle corporate card request, physical record management, carpark management, ordering of office supplies and subscriptions services

Work closely with all Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience

Need to be culturally sensitive and perform work ethically and with integrity

Good knowledge of the office surrounding amenities

Responds to requests for information, service, and assistance in a timely manner

Provide Helpdesk support by responding to requests and tickets logged via centralized helpdesk. Ensure work orders are being followed up by the relevant teams

Upkeep and update the list of vendors and contacts

Assist in collation for all team monthly reporting

Arrange vendor meetings and prepare the minutes of meetings

Assist with any other duties as assigned by the reporting Manager for any operational or business needs

Manage vendor invoices that include coding and tracking of payment

Respond to ‘fix me’ stickers and close the feedback loop

Key Competencies

Able to multitask and resolve multiple requests simultaneously

Adequate interpersonal skills to manage diverse range of service providers and Client representatives

Good people skills and ability to interact with a wide range of client users and demands

PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions

Demonstrated experience with continuous improvement initiative

Good communicator, confident, friendly, engaging

Able to relate to different stakeholders of the organisation

“Customer first” mind set

Key Measurables (KPIs)

Workplace Pride

Workplace Productivity

Employment Agreement

Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioural Competencies

LEADERSHIP

Work towards objectives unsupervised

Be willing to assist and mentor colleagues

Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS

Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace

Actively promotes other Client-led initiatives (e.g. Gym/Wellness, café, etc)

Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING

Be able to make difficult decisions and resolve problems or improve operations.

Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client

RELATIONSHIP BUILDING

Promote open, constructive, and collaborative relations with team members and clients.

Proactively build rapport with other functions (Hospitality, Design and Construction, Mechanical & Engineering) to ensure seamless delivery of service to client.

COMMUNICATION

Listens effectively and communicate through actions and example. Has good written and oral communication skills

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.