SERVICE SALES ENGINEER

The position

Responsible for a portfolio of accounts and customers for the sale of services and equipment supplies from the service catalog according to a defined geographical area. In this case you will be responsible for the Thai market.

Main responsibilities

Manages the customer portfolio: smooth running of orders, maintenance and development of commercial relationships, ensures visits.

Ensures compliance with contractual clauses, the good quality of the service provided or the equipment sold and customer satisfaction.

Contributes to the growth of turnover in its sector by exploiting data from the installed base: implementation of framework contracts, retrofit proposals, training.

Develops commercial offers based on service FAE costings for complex consultations (retrofit, system replacement, etc.).

Performs costing for simple consultations (spare parts, training, etc.) in coordination with the service costing manager.

Ensures the updating of its pipeline: status of opportunities, customer accounts and all related parameters in the appropriate tools (CRM, S4H, TOL).

Takes part, with the Service sales manager, in the consolidation over 3 rolling months of the order intake forecast.

Distributes all required documents and information (OEF, customer order, offer, costing) to the ADV department for recording orders upon receipt.

Qualifications and Requirements

Ideally Electrical, Electronical Engineer or similar.

5 to 10 years of experience in customer account management and technical sales activities.

Good knowledge of secure power supplies such as chargers and inverters.

Mastery of tools and information systems (CRM, costing tools, ERP).

Good level of English, read, written and spoken.

Full-time permanent contract.

Customer visits: 50 to 70% of the time.