National Operations Services Manager

At Team Global Express, we're committed to delivering smarter, safer, and more efficient logistics solutions across Australia. We're looking for an experienced National Operations Services Manager to lead the operational performance of our nationally assigned Courier customers, with a current primary focus on key strategic accounts.

Reporting to the Head of Operations Services (Courier), you'll play a critical leadership role in driving service excellence, operational performance, customer satisfaction, and profitability across a complex national portfolio. You'll work closely with operational leaders, state-based teams and strategic account stakeholders to ensure exceptional outcomes for both our customers and Team Global Express.

What You'll Do

Lead the national operational delivery and relationship management of strategic customer accounts.

Oversee scheduling, operational support, and specialist delivery functions across multiple states.

Drive service performance against contractual obligations, KPIs and customer expectations.

Champion continuous improvement initiatives that enhance operational efficiency, customer value and profitability.

Monitor and report on portfolio performance, including customer P&L management, margin optimisation and operational metrics.

Partner with Strategic Account Managers to support Monthly and Quarterly Business Reviews.

Manage customer claims, invoicing accuracy and operational escalations.

Lead customer onboarding, offboarding and significant operational change programs.

Develop, coach and lead a high-performing team of Operations Supervisors, Schedulers and Support personnel.

Collaborate with state-based operational leaders to ensure consistent service delivery and best-practice execution nationally.

What You'll Bring

Proven experience in transport, logistics, courier or supply chain operations leadership.

Strong understanding of last-mile delivery, complex logistics environments and customer-focused operations.

Experience managing national or multi-site operations, customer portfolios and operational teams.

Commercial acumen with the ability to analyse P&Ls, identify margin opportunities and drive business performance.

Demonstrated success leading operational change, customer implementations and continuous improvement initiatives.

Excellent stakeholder management skills with the ability to influence senior leaders, customers and cross-functional teams.

Strong analytical, reporting and problem-solving capabilities.

Experience managing and developing high-performing teams in fast-paced environments.

Microsoft Office skills, particularly Excel and PowerPoint.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Flexible work, including work from home

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.