Customer Service Marketing Manager
About the role
Posted: 12/02/2026
Closing Date: 31/08/2026
Job Type: Permanent - Full Time
Location: Clayton, VICTORIA
Job Category: Call Centre and Customer Service,Marketing
Tomorrow is our home.
At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, Neff and Siemens, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.
Job Description
The Customer Service Marketing Manager is responsible for shaping a solid digital and offline customer service experience that enhances customer satisfaction while driving business growth. Focusing on customer service touchpoints, success in this role is defined by transforming the customer service journey into a seamless, value-adding touchpoint for our customers. They will strategise and implement initiatives to optimize the digital service experience, create empowering self-help content, and execute targeted marketing campaigns to drive sales of accessories, cleaning & care products, and spare parts through our online shop. This role will contribute to long-term customer loyalty and profitable growth by owning the digital customer experience at critical post-purchase moments. This role covers B2B and D2C marketing activities.
Desired Skills and Experience
Essential:
A consumer-first mindset
Sound knowledge of Digital Marketing fundamentals
Proven experience driving online sales in an e-commerce environment.
Hands-on expertise managing Google Ads campaigns (Search & Shopping).
Strong analytical skills.
Proficiency with creating website marketing content.
Excellent project management and organizational skills.
Strong collaboration skills, with experience managing agencies.
Pro-active attitude and drive to bring high-impact campaigns to market
Desirable:
Experience managing marketing budgets.
Knowledge of SEO best practices for website content.
Experience in a customer service or after-sales marketing role.
Familiarity with Adobe Analytic or similar tools.
Understanding of UX/UI principles.
Questions about this role
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