Account Manager

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses

Culture Awards that recognise excellence

Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors

Vibrant, fun social activities

Discounted hardware and software

An environment that embraces learning and development

The Role

You will find yourself managing a portfolio of customers across the entire Brennan solution stack, ensuring they receive a seamless experience at every interaction.

The role will have two primary responsibilities: Driving the customer experience and ensuring patch retention/growth.

The successful candidate will have to have a good balance between customer service, commercial acumen and a strong desire to achieve set targets.

Key Responsibilities:

Engage directly with customers to identify new business opportunities, including cross-sell and up-sell prospects.

Build a deep understanding of each customer’s business, lead strategic planning sessions, road mapping activities and workshops to demonstrate how our technology can address their goals and challenges.

Serve as the primary customer-facing contact for a defined portfolio, managing requests for information, preparing and delivering solution presentations and demonstrations and providing technical and product guidance.

Prepare high-quality proposals, contracts and tender responses for customers within your portfolio.

Manage bids end-to-end, collaborating closely with Presales, Service Delivery and leadership teams to design solutions aligned to customer requirements.

What skills and experience you bring:

Minimum of 5 years’ experience in IT account management.

Proven track record of consistently achieving sales revenue targets.

Demonstrated capability in managing large, complex, whole-of-business IT and telecommunications solutions.

Strong consultative sales background with the ability to uncover and shape customer requirements.

Experience presenting, influencing, and engaging effectively at C-suite and senior executive levels.

Prior experience working within an MSP, Service Integrator or outsourced service delivery environment (will be beneficial, but not essential).

Commercial exposure and/or experience with Presales or Solution Architecture across multiple domains, including IT, cloud, data, networking, unified communications, voice, or telephony (is a benefit, but is not essential)

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.

If you don't tick all of the boxes, we would still love to hear from you.