Administrator, DS Operations

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a DS Operations Administrator, you will be expected to complete a myriad of administrative tasks that support our overall goals and revenue generation. You will communicate with management, employees, vendors, clients and their customers. You will work in our proprietary software, Excel, Word, Outlook and other electronic tools. You will also take inbound calls when necessary.

As an Administrator, DS Operations:

HERE’S HOW YOU’LL CONTRIBUTE:

Be a highly engaged team member that provides best in class service to internal and external stakeholders. Partners include fellow employees, management, lenders, customers, vendors, insurance companies, etc.

Monitor and process requests within guidelines

Identify trends for improvement and coaching opportunities

Prepare detailed notices and support documents and electronic communications

Prepare detailed tracking reports.

Perform duties in relation to intake, processing, management, and closing of assigned accounts according to company policies and legislative guidelines.

Warranty and insurance cancellations, tracking, and rebates

Complete assigned operational tasks and act as ‘back up’ to cover additional tasks, as required, based on business needs and client requirements.

Close and invoice accounts accurately.

Provide information and guidance to customers in order to facilitate bringing accounts current

Must be detail oriented and be able to understand and prepare complex documentation and update different host systems. Maintain detailed records and reports.

Communicate and work with vendors to ensure that tasks are completed, and expectations met.

Complaint tracking and resolution

Third party vendor assignment and tracking.

Update and prepare various reports, manipulate data, and provide meaningful insight.

Ability to document processes and train other employees

HERE’S WHAT YOU’LL BRING:

University or college degree preferred

Two (2) years in an administrative role, collections, or repossession management

Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.

Knowledge of repossession, remarketing, and collections experience or combination of education and industry related experience

Positive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.

Be versed in the lending and collections lifecycle, automotive finance lifecycle

Be knowledgeable about non-standard vehicles

Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada.

Understanding of the Canadian insolvency laws and legal recovery process

Quebec Collections and recovery experience an asset

Proficiency with inventory management software, client maintenance software, collections software and Microsoft Office applications - Advanced user experience with Excel, Word, and Outlook

Excellent oral and written communication skills in English. Bilingual French/English is an asset

Skills

Operational excellence – always looking for and suggesting process improvements

Confidence in problem solving, negotiating and decision making

Excellent telephone skills – experience working in a call center environment is an asset

Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.

Strong negotiator

Flexibility in work day, afternoon, or evening shifts, and rotating Saturdays if necessary

Attention to detail and the ability to maintain a high degree of accuracy in a fast-paced environment

Skip trace experiences an asset

Total Direct Compensation:

55,060 - 66,150

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

Group retirement savings plan with company match

Paid holidays and generous paid time off

Hybrid work arrangements

Paid volunteer opportunities and charitable donation matching

Employee recognition programs that include referral incentives

Potential for performance-based incentives

The opportunity to participate in our stock purchase plan

And more!

As per terms of the employment agreement

For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.