Quality Assurance Analyst, Deposits & Investments - 12 months contract

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

Purpose

The Quality Assurance Analyst of Deposits, Level 1 is responsible for monitoring, evaluating, and recommending improvements, while ensuring Tangerine policies and procedures are followed for our Deposit products. The role’s key function is the identification, measurement, monitoring and mitigation of the department’s non-financial risk exposure.

The Quality Assurance Analyst, Deposits will report directly to the Manager of Business Compliance.

Accountabilities:

Monitor and evaluate the quality of Deposit transactions as it relates to accuracy.

Document quality issues and performance measures for management review.

Provide information to assist in the feedback and coaching process of individuals processing all transactions, client request completion and the collection of appropriate supporting documentation.

Developing timely and meaningful reports and assessments.

Independently validate and verify various deposit departmental processes.

Assist in the design of the quality assurance checklists in conjunction with staff and management.

Maintain current knowledge of all Tangerine systems, policies, processes and guidelines; including industry developments to effectively identify measure, monitor and mitigate risk.

Identify and minimize obstacles that challenge individual and team performance, critically important to diagnose and analyze problems.

Recommendations for improvements to policies or processes based on quality assurance trends and analysis.

Input to any redesign of the Tangerine Policies and Procedures for deposit accounts manuals.

Continuous contact throughout the day with departmental management and line staff.

Communicating and providing feedback at various levels in enhancing processes and procedures.

Ability to lead projects independently.

Other duties as assigned.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high performance environment and contributes to an inclusive work environment.

Education & Experience:

University or College Degree in Business discipline is an asset

3-5 years of prior Underwriting as well as other mortgage related experience

Specialized Knowledge:

Sound understanding of deposit products and in-depth knowledge of applicable guidelines

Project management skills

Technical Skills:

French language skills would also be considered an asset

Basic Knowledge of Microsoft Office (e.g. Microsoft Word, PowerPoint, Excel)

Strong analytical skills and decision-making

Proficient problem solving skills

Abilities:

Demonstrates personal motivation by displaying initiative identifying opportunities for continuous improvement of policies and procedures

Ability to work in a busy and constantly changing environment

Ability to prioritize and multi-task concurrent activities while meeting deliverables and timelines

Ability to build strong relationships and work effectively at all levels

Attributes:

Conveys an inspirational Tangerine vision and strategy

Builds high performing Tangerine teams

Acts as a team player

Results oriented

Focuses on the customer

Entrepreneurial

Committed to self-development

Flexible and adaptable to change

Detail oriented accuracy and quality

Professional proficiency in all aspects of the business

Handles stress, demonstrating patience, sensitivity and courtesy with all staff

Works well as part of team by offering assistance to others within the group

Good time management and organizational skills

Excellent verbal and written communication skills

Other details:

Location: 3389 Steels Ave E, Toronto

Hours: Monday 9 am - 5 pm EST

Work in a standard office-based environment; non-standard hours are a common occurrence and may be subject to special working conditions as needed by the business. Special working conditions may cover a range of circumstances from regular evening and weekend work, overtime, shift work, working outdoors and / or working with challenging clients.

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.