Customer Success Manager

About the Position

Hybrid Role, 3x/week

Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our customers are receiving the full value from our data center and security offerings. Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer partnerships and growth.

Our mission is to create successful long-term relationships with our clients.

Responsibilities

Handle overall responsibility for managing the customer relationship

Establish a trusted adviser relationship that works to ensure customer’s overall satisfaction with our services

Retain and grow business by anticipating customer needs and providing a high level of customer services

Act as a liaison between product management and the customer with a focus on communicating the Centersquare roadmap

Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations

Prioritize and drive resolution on escalated customer issues

Leverage customer relationships as needed for prospect references

Experience and Qualifications

5+ years of experience in a customer facing role in data center colocation and/or managed hosting dealing with larger, complex organizations

Customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels

Proven ability to retain and grow strategic accounts

Functional domain expertise with data center colocation, managed hosting and/or information security

Proven ability to collaborate and build strong relationships with customers, especially at the Executive level

Excellent verbal and written communication skills, including the ability to chair meetings and host online executive escalations

Bachelor degree required, business or technical degree preferred

Excellent organization, time management, and communication skills

Ability to travel up to 50%

Passion for customer service

The employer will not sponsor visas for this role.