Senior Ecommerce Product Manager | Shopify & Social Commerce

About Kpop Exchange

Kpop Exchange began as a pandemic side hustle and has grown into one of the fastest-growing specialty K-pop retailers in the United States. The business has more than doubled in recent years and is entering its next stage of growth.

We serve fans worldwide through our e-commerce site, TikTok Shop, and retail store in Aurora, Colorado. TikTok Shop is our flagship store, and we already operate an active social-commerce business through live shopping and shoppable content.

Kpop Exchange is a one-stop specialty retailer for K-pop fans and collectors, with thousands of fast-moving SKUs across albums, merchandise, photocards, limited releases, and collectibles. This is not a simple single-brand DTC catalog. Product details, versions, scarcity, fandom behavior, consumer psychology, and rapidly changing trends all matter.

We are now building the leadership team and operating systems required for the next stage of the company.

This is not a role where you inherit a finished department. It is an opportunity to build one.

About the Role

We are hiring a hands-on e-commerce leader to own the product and catalog function across Shopify, TikTok Shop, and our broader social-commerce operation.

You will oversee products from initial announcement through preorder launch, pricing, catalog management, inventory updates, arrival, and transition to in-stock. You will coordinate across marketing, warehouse, retail, design, customer support, and remote support teams to ensure launches are accurate and on time.

Your first priority will be to stabilize the function by improving launch execution, documenting core processes, strengthening inventory controls, and creating clearer ownership.

From there, you will build the systems and team needed to support significantly greater volume. This role will begin as a highly hands-on position, with the expectation that you will eventually identify, hire, train, and manage specialists underneath you.

Strong performance may create a path into broader director-level e-commerce ownership as the company grows.

This position reports directly to the Founder.

What You’ll OwnProduct Launches and Catalog

Own product launches from announcement through preorder, arrival, and transition to in-stock

Create and maintain accurate listings across Shopify and TikTok Shop

Manage titles, descriptions, images, variants, collections, tags, pricing, and SEO

Keep product information current as supplier details, pricing, benefits, and availability change

Use project-management software to organize multiple launches and priorities at once

Shopify and Website Management

Own Shopify catalog quality, merchandising, themes, navigation, SEO, and conversion improvements

Perform bulk catalog updates using CSVs

Improve product-page quality and customer experience

Identify and prioritize larger website improvements as the function stabilizes

Social Commerce and Cross-Functional Coordination

Own TikTok Shop operations and help strengthen and scale our existing social-commerce business

Coordinate across marketing, warehouse, retail, design, customer support, and remote support teams

Ensure teams have accurate information, clear priorities, and timely updates

Support future expansion into additional marketplaces and social-commerce channels, including Whatnot, once the core operation is stable

Systems, Documentation, and Inventory Controls

Build SOPs, documentation, checklists, and repeatable workflows from scratch

Standardize launch, pricing, catalog, inventory-transfer, and quality-control processes

Improve inventory accuracy, reconciliation, and controls for complex, high-value products, including photocards

Use tools such as ChatGPT and Claude to improve documentation, workflows, and operational efficiency

Data-Informed Product Decisions

Use historical sales, customer engagement, margin, and demand signals to improve product and launch decisions

Help create repeatable criteria for determining which products and releases are worth carrying

Stay close to customer behavior, fandom trends, and emerging demand

Review performance and continuously improve the decision process

Building the Function

Begin hands-on and stabilize the current operation

Identify where additional specialists are needed as volume grows

Lead future hiring, onboarding, training, delegation, and performance management

Build a scalable e-commerce team while retaining ownership of the function and its outcomes

A Complex Product and Inventory Environment

Kpop Exchange operates its own warehouse and does not use a traditional 3PL.

Our catalog is fast-moving, collectibles-driven, and operationally complex. We manage albums, member versions, pre-order benefits, individual trading cards, and limited edition imported merch.

The person in this role must understand that small differences in version, condition, exclusivity, rarity, or inclusion can materially change customer demand and product value.

What Success Looks Like

Product launches happen quickly, accurately, and consistently

Shopify and TikTok Shop remain organized, current, and easy to maintain

Core processes are clearly documented and repeatable

Inventory controls and reconciliation improve

Product and launch decisions become more consistent and data-informed

The ecommerce function can support significantly more volume without becoming chaotic

A capable team is eventually built underneath this role

QualificationsRequired

5+ years of hands-on ecommerce ownership experience

Advanced Shopify experience beyond basic product-page creation

Experience managing a large, complex, or fast-moving physical-product catalog

Strong project-management and cross-functional coordination skills

Experience building SOPs, documentation, and operational processes from scratch

Ability to bring structure to a messy or rapidly changing environment

Strong written and verbal communication

Ability to explain complex concepts clearly and train junior team members

Experience using ecommerce data to guide merchandising, assortment, inventory, or launch decisions

Strong understanding of consumer psychology and buying behavior in collectibles, fandom, social commerce, or other scarcity-driven categories

Preferred

TikTok Shop or other marketplace experience

Shopify theme, SEO, merchandising, or conversion-rate optimization experience

Inventory reconciliation or high-value collectible inventory experience

Experience hiring and managing ecommerce specialists

Experience with trading cards, sneakers, vinyl, comics, gaming, beauty drops, hobby retail, music merchandise, or K-pop

Academic or professional background in psychology, behavioral science, consumer behavior, or merchandising

Whatnot or live-commerce experience

Schedule

This role requires reliable coverage during Korean product announcement windows, including Sunday evenings and select weekday evenings.

Hours are flexible and designed around launch needs rather than a traditional 9–5 schedule. A few major events each year may also require limited weekend participation.

Location

This is a remote-first role, with Denver-area candidates strongly preferred.

Local employees will visit the Denver warehouse during onboarding and periodically for major projects, launches, and events. Non-local employees may occasionally travel to Denver, with company-paid travel, when in-person collaboration would materially support the role.

Depending on the person’s strengths and future responsibilities, there may also be opportunities to attend industry events or travel on behalf of Kpop Exchange.

Compensation and Benefits

Compensation: $70,000–$100,000 per year, based on experience, location, and scope.

Full-time W-2 employment is available in approved U.S. states.

We intend to offer benefits administered through Gusto, with final plan details confirmed at the offer stage.

Why Join Kpop Exchange?

Join a fast-growing, founder-led company while its leadership team is being built

Own a critical function instead of inheriting a narrow corporate role

Start hands-on, then build the systems, team, and department underneath you

Help shape how a high-velocity social-commerce retailer scales

Work in a category driven by fandom, scarcity, trends, and community

Grow into broader director-level ecommerce ownership as the company expands

How to Apply

You must complete both steps:

Apply through LinkedIn.

Email a mandatory 5–10 minute video introduction to careers@kpop.exchange with the subject line:

Senior Ecommerce Product Manager - [Your Full Name]

You may use Loom, an unlisted YouTube video, Google Drive, or another accessible video link.

In your video, briefly introduce yourself and answer:

1. Walk us through the most complex ecommerce operation or catalog you have personally managed.

What made it complex, what did you personally own?

2. How do you keep product information, pricing, and inventory accurate across multiple sales channels?

Please explain the systems, processes, or controls you have used?

3. Teach us one e-commerce concept you know especially well.

Choose something relevant to this role, such as product pages, catalog structure, launches, merchandising, inventory accuracy, SEO, or CRO, and explain it as though you were training a junior team member.

4. Kpop Exchange operates in a fandom and collectibles driven category where versions, rarity, condition, exclusivity, and limited availability can significantly affect demand and value.

What draws you to this kind of business? Tell us about any collectible, fandom, music, hobby, or scarcity-driven category you understand or participate in, and how that should influence product selection, pricing, merchandising, and inventory management.

Clear, specific explanations matter more than production quality. Please focus on what you personally owned, implemented, or improved.

Applications submitted without the required video will not move forward.

Pay: $70,000.00 - $100,000.00 per year

Benefits:

Dental insurance

Employee discount

Flexible schedule

Health insurance

Professional development assistance

Vision insurance

Application Question(s):

Have you personally owned an ecommerce catalog containing more than 10,000 SKUs?

Are you comfortable working a flexible schedule that includes Sunday evening and weekday evening launch windows?

Have you ever built SOPs or operational documentation from scratch?

Experience:

Shopify: 8 years (Required)

Location:

Denver, CO 80216 (Preferred)

Work Location: Hybrid remote in Denver, CO 80216