Customer Account Manager - Target

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Nestlé Coffee and Beverage Division is on a mission to elevate how our consumers experience our products. We elevate everyday moments with each sip. With brands like Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, Seattle’s Best Coffee and Blue Bottle, our diverse product portfolio is brimming with rich and fulfilling opportunities for motivated individuals.

Job Summary and Mission

The Customer Account Manager supporting Target plays a critical role in driving the Division’s success by growing gross revenue, net revenue, and market share across assigned business segments. This role is responsible for building brand awareness and strengthening the customer partnership through retail business-building activities, as well as the development and execution of Target-specific sales, category, and marketing plans.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership: Setting challenging goals, developing interpersonal capability, and modeling how we work together

Identifies and communicates key priorities and ensures the cross functional team promotes a successful demeanor, confidence in leadership, and teamwork to achieve business results

Provides leadership to field Sales Operations teams and partners via ongoing communications, market visits, customer-specific program presentations and individual mentor

Leads discussions and pre-planning process in preparation for business planning meetings

Planning and Execution: Developing strategic and operational plans, running execution, and measuring results:

Develops and implements retailer-specific annual sales plans, focused on product distribution, placement, pricing and promotional activity in line with established Nestlé sales guidelines

Leads sales processes/procedures to maintain strategic and value-added programs that are aligned with key customer initiatives and business goals

Handles promotion funds effectively for assigned segments by leading the customer to use and run promotional funding in an efficient and productive way

Collaborates with Shopper Marketing team to design and recommend shopper marketing programs and digital advertising strategy

Partners closely with Category Management team to analyze data and trends relevant to the category; this includes identifying ways to continue to improve the Target digital shelf

Partners with Commercial Development team to deliver customer-specific business plans to drive assigned sales and profit goals

Prepares and executes negotiation process with customer for assigned business segments

Analyze Sales, Share and ROI results and leverage learning into future plans

Business Requirements: Providing functional expertise and executing functional responsibilities:

Responsible for all details related to the day-to-day business (i.e. volume, forecasting, deductions, price changes, trade management etc.)

Plans, directs, and communicates monthly, quarterly and annually business plans to internal and external partners

Ensures customers are executing within Nestle Policies and Procedures

Builds positive relationships with customer

Updates and advises leaders to business challenges requiring gap planning and process improvement

Partner Development & Team Building: Providing partners with coaching, feedback, and developmental opportunities and building effective teams

Challenges and inspires cross functional team members to achieve business results

Ensures partners enforce legal and operational compliance requirements

Provides coaching, direction, and leadership support to cross functional team members in order to achieve the partner's, business's and customer's results

Qualifications

Bachelors degree or equivalent experience required

At least 5 years of relevant sales experience

Experienced in managing sales, profit and trade budgets

Experience with Strategic Revenue Management (SRM) and Trade Promotion Optimization (TPO)

Strong experience with cross-functional customer-facing team and support teams

Solid Knowledge related to Customer Financial Models (Item Margin, Category Margin, Waste etc.)

Experience Implementing and running retailer-specific programs

Experience with both brick & mortar and eCommerce

Required Knowledge, Skills and Abilities:

Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

Ability to communicate clearly and concisely, both orally and in writing

Strong selling and negotiation skills

Strong analytical and problem-solving skills

Ability to balance multiple priorities concurrently through cross-functional team

Ability to apply consultative skills in a business environment

Knowledge of business planning and financial performance measures

Ability to present customer information to small-medium size groups

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The approximate target compensation range for this role is $124,000-$160,000k. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestlé Benefits | Nestlé Careers

F4G: C&B, Frozen & Waters

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

This position is not eligible for Visa Sponsorship.

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Job Requisition: 411616