Customer Support Representative/Accounting Support

CUSTOMER SUPPORT REPRESENTATIVE/ACCOUNTING SUPPORT

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities.

We are currently looking for a Customer Support Representative/Accounting Support who will resolve customers' queries and complaints by recommending solutions and assisting customers with issues when using company products and services. The CSR facilitates the relationship between the company and its guests by processing orders and assisting with account questions, billing, and cancellations. This role also includes light accounting responsibilities, primarily focused on billing accuracy and payment-related recordkeeping, so a candidate who is detail-oriented and comfortable with numbers will do well here.

In Teamswell every team member has an instrumental role and impact on the success of our business and our client’s success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Marketing Project Manager will possess the skills and experience required and will also possess a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

CORE RESPONSIBILITIES

Manage the online chat support system to assist customers with inquiries and issues

Provide prompt and accurate responses to customer queries

Escalate complex help desk tickets to the internal team for further resolution

Maintain a high level of customer satisfaction by understanding guest needs and offering effective solutions

Keep track of customer interactions and transactions, recording details of inquiries, complaints, and comments

Process guest billing questions, minor invoice corrections, and payment disputes

Assist with basic recordkeeping tasks, such as logging refunds, cancellations, and payment adjustments accurately

Flag any billing discrepancies or unusual charges to the accounting team for review

Requirements

REQUIRED EXPERIENCE & QUALIFICATIONS

Prior experience in a customer support, help desk, or client-facing role

Basic familiarity with billing, invoicing, or payment processing is a plus

Strong written and verbal English communication skills

Comfortable working with chat support tools and standard office/spreadsheet software

Prior experience in a customer support, help desk, or client-facing role

Basic familiarity with billing, invoicing, or payment processing is a plus

Strong written and verbal English communication skills

Comfortable working with chat support tools and standard office/spreadsheet software

NICE-TO HAVE

Experience in the hospitality industry

Basic bookkeeping or accounting exposure (e.g., QuickBooks, Excel)

Experience with property management or reservation systems