Sr. Business Systems Analyst

Bengaluru, INDIA, India

Not Remote

Information Technology & Systems

JOB216577

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies - like the da Vinci surgical system and Ion - have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The Sr Business Analyst for SAP Extended Warehouse Management (EWM) will possess both the technical and functional understanding of the business processes and will be a key person implementing business processes software solutions and systems implementation. He will partner closely with our business stakeholders and project teams in the US to deliver multiple EWM warehouse management deployments. He will support implementations on SAP S/4HANA with Embedded EWM and Decentralized EWM, including integration touchpoints with SAP TMS for transportation planning/execution.

The role will be of a systems solution expert for identifying, analyzing, refining, translating, and finally documenting business requirements from ISI business teams.

Essential Job Duties

Analyze business processes, perform fit-gap analysis as required, and provide ISI business teams with cost efficient proposal on inefficiencies and risks to determine appropriate process and system design.

Create functional specifications and work with cross-functional teams and development teams to deliver the technical objects.

Review and contribute to design document, configuration documents and functional specifications.

Conduct unit and Integration testing and regression testing.

Support ISI’s production processes and all associated business systems functions.

Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.

Identify gaps between current and future state of business processes and helps in prioritizing opportunities to improving processes through the usage of Business capability matrix (BCM)

Participate in business user meetings to gather process information for sound system solutions.

Collaborate and provide inputs to the development team during development phase to meet the business needs.

Help business teams on reporting requirements on the reporting team working in conjunction with the data warehouse team.

Conduct QA validations and participate on User Acceptance Testing (UAT) tests.

Support, assist and train the users on new modified system configurations highlighting the impact on business processes.

Maintain IT Business system integrity and application notes, system upgrades, changes, and user updates.

Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.

Follow the Intuitive change management process. Analyze impact of changes to the corporate application landscape

Required Skills and Experience

Key Responsibilities

Lead requirements gathering and process design for inbound, outbound, internal warehouse, and inventory processes across global deployment projects.

Translate business needs into EWM functional designs (process flows, functional specs, configuration rationale, test scenarios).

Configure and support EWM capabilities such as:

Master data & org structure (warehouse, storage types/sections/bins, work centers, HU types, packaging specs)

Inbound (ASNs, GR, deconsolidation, putaway strategies, VAS, quality/inspection touchpoints where applicable)

Outbound (picking/waves, packing, staging, loading, shipping)

Internal processes (replenishment, physical inventory, stock transfers, slotting/rearrangement as applicable)

Labor/resource concepts (queues, RF framework, work management basics where used)

Drive integration design and validation between:

S/4 IM/MM/SD and EWM (embedded or decentralized)

SAP TMS EWM (freight unit/freight order processes, shipment execution handoffs, staging/loading confirmations, status updates)

External systems (carriers, 3PLs, automation) via IDoc/API/EDI where applicable

Support RF framework and mobile warehouse execution requirements (screen flows, transactions, validations).

Own and execute test cycles: unit testing, SIT, UAT support, defect triage, regression, and cutover rehearsals.

Collaborate across time zones with US business/process owners:

Run workshops, document decisions, manage action items, and ensure timely follow-ups.

Support go-live and hypercare:

Issue triage, root cause analysis, configuration adjustments, and process stabilization.

Contribute to a reusable deployment approach:

Templates, playbooks, configuration standards, and best practices for future rollouts.

Typical deliverables

Business process maps (current/future state), fit-gap analysis

Functional design documents (FDD), configuration workbooks

Interface/integration requirement documents (EWM–S/4, EWM–TMS, external)

Test strategy, test scripts, defect logs, sign-off documentation

Cutover plan inputs, training materials, SOPs, and user guides

Experience

Minimum of 5 years designing and configuring SAP EWM for implementation, support, and upgrade project.

Knowledge of EWM integration with TMS, LES, MM

Experience working with business end users, gathering requirements, and building detailed functional design specifications.

Ability to work with minimum supervision or guidance.

Ability to work in a team environment, effectively interacting with others.

Able to work independently and consider cross-functional and downstream impacts with close attention to detail.

Excellent verbal and written communication skills

#LI-Hybrid

Qualifications

Required Education and Training

Bachelor’s degree in engineering or equivalent experience

Preferred Skills and Experience

Must have Skills

Strong experience with EWM implementations or production support, including integrations with ERP and third-party applications

Additional Information

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

Shift: Graveyard