Lead Technical Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

At UnitedHealthcare, we are transforming the healthcare experience through innovative technology. As a Senior Software Engineer in the Claims Global Claims Operations (GCO) team, you will join us at the forefront of our claims automation initiatives. Our initial automation efforts (AI 1.0) have already delivered significant annual savings. Now, as we transition to our next-generation automated solutions (AI 10.0) combined with our retail-focused efforts, we have the potential to fundamentally optimize our operating structure.

The ideal candidate combines strong software engineering expertise with modern cloud technologies, DevOps practices, and experience integrating AI/ML capabilities into production-grade applications.

Primary Responsibilities:

Product Strategy & Vision

Define and own the strategic roadmap for the Claims Agentic AI Platform and associated product portfolio

Establish long-term product vision aligned with enterprise AI strategy, operational transformation goals, and business priorities

Identify opportunities to leverage Agentic AI, Generative AI, workflow automation, and knowledge-driven decision systems

Translate business challenges into scalable platform capabilities and reusable services

Drive product investment decisions based on business impact, customer needs, adoption metrics, and ROI

Product Ownership & Delivery

Own the end-to-end product lifecycle from ideation through delivery, adoption, and continuous improvement

Prioritize product backlog, capabilities, and platform investments based on business value and strategic alignment

Define product requirements, user journeys, acceptance criteria, and success metrics

Lead cross-functional execution across Product, Engineering, Data Science, Architecture, Operations, and Business teams

Ensure successful delivery of platform capabilities, AI services, APIs, knowledge assets, and automation solutions

Platform & AI Product Leadership

Define platform capabilities supporting Agentic AI, AI Agents, Knowledge Management, Workflow Orchestration, MCP Integration, RAG, and Semantic Search

Drive development of reusable platform services that accelerate onboarding of AI use cases across Claims and Provider organizations

Partner with engineering teams to define platform architecture, scalability requirements, and operational excellence standards

Establish platform adoption frameworks, governance models, and reusable best practices

Business & Stakeholder Management

Engage with senior leaders, business stakeholders, operations teams, and technology partners to align priorities and product direction

Create executive-level communications, roadmap updates, business cases, and investment recommendations

Drive stakeholder alignment across multiple business units and technology organizations

Serve as the primary point of accountability for platform outcomes, adoption, and customer satisfaction

Product Analytics & Operational Excellence

Define and monitor KPIs, adoption metrics, business outcomes, platform health, and operational efficiency measures

Utilize data-driven insights to guide prioritization and product decisions

Drive continuous improvement through experimentation, customer feedback, and performance analysis

Establish success measures around automation rates, adoption, cost optimization, productivity gains, and quality improvements

Governance & Compliance

Ensure alignment with enterprise AI governance, Responsible AI, security, privacy, and compliance requirements

Partner with architecture, risk, security, legal, and compliance teams throughout the product lifecycle

Define guardrails, auditability requirements, and operational controls for AI-powered solutions

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Bachelor's or Master's Degree in Business, Engineering, Computer Science, Information Technology, or a related field

10+ years of experience in Product Management, Technology Product Management, or Digital Product Leadership

5+ years of experience leading enterprise-scale platform products or technology portfolios

5+ years of experience defining product strategy, roadmaps, and business outcomes

5+ years of experience working with engineering, architecture, and delivery organizations

3+ years of experience driving executive stakeholder engagement and strategic decision-making

3+ years of experience managing AI, Analytics, Automation, or Digital Transformation initiatives

Demonstrated experience managing complex cross-functional initiatives across multiple business and technology teams

Solid knowledge of Agile product management methodologies and product operating models

Proven exceptional communication, strategic thinking, and leadership skills

Preferred Qualifications:

Certifications in Product Management, Agile, SAFe, or Cloud Technologies

2+ years of experience with Agentic AI, Generative AI, Large Language Models (LLMs), and enterprise AI platforms

2+ years of experience managing AI platform, data platform, or knowledge management products

Experience with workflow orchestration, AI agents, semantic search, and Retrieval-Augmented Generation (RAG)

Experience defining enterprise platform adoption and scaling strategies

Experience with healthcare claims, provider operations, utilization management, or payer ecosystems

Experience working within regulated environments requiring governance, security, and compliance controls

Experience with healthcare datasets (claims, eligibility, prior authorization, provider directories)

Understanding of clinical or operational workflows (provider calls, documentation, adjudication steps)

Familiarity with cloud platforms (AWS/Azure), API ecosystems, and modern platform architectures

Proven awareness of healthcare data sensitivity and HIPAA‑like compliance expectations

Key Skills

Product Strategy, Product Lifecycle Management, Roadmap Development, Portfolio Management

Agentic AI, Generative AI, AI Platforms, AI Product Strategy

Enterprise Platforms, Shared Services, Platform Adoption, Product Scaling

ROI Analysis, Investment Planning, Business Case Development, Value Realization

Executive Communication, Cross-Functional Leadership, Influencing Skills

Agile, Scrum, Prioritization Frameworks, Backlog Management

Product Metrics, KPI Development, Data-Driven Decision Making

Cloud Platforms, APIs, Microservices, Data Platforms, AI/ML Concepts

AI, Security, Compliance, Regulatory Requirements

Team Leadership, Mentoring, Organizational Influence, Change Management

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.