Borsa Italiana- Client Services and Support Analyst

Key accountabilities

Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner

Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed

Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.

Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks

Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Your profile

Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.

Prior relevant Client Services experience

High standards of service delivery to clients and ability to create strong relationships

Strong analytical and organization skills and problem-solving attitude

Experienced with project management and ability to monitor

Strong verbal communication skills both internally and externally

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.