Senior Client Advisor – Milano Montenapoleone

Position

Within our Flagship Store in Milan , we are searching for a Senior Client Advisor .

Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

Job responsibilities

Accountabilities

Sales and Services

Maximize sales opportunity deriving from any entrance in store

Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking events

Contribute to the KPIs achievement

Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)

Handle sales process as per delivery standards (from Welcome to Packaging)

CRM

Enrich CRM data base with clients granting KPIs quality in data collection

Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities

Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)

Other Activities

Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)

Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines

Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored

Profile

Desired Skills and Experience

6-8 years of experience in luxury retail sales

Excellent selling skills

Knowledge of fine Jewellery & Watches is a plus

Passion for the brand

Strong Interpersonal skills and outstanding customer orientation

Strong networking attitude

Good computer skills (MS Office)

Business awareness

Fluency in English

BVLGARI

MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.

Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.

Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.