Senior Customer Succes Manager (H/F) - CDI

About us

We are on a mission to reinvent procurement by transforming complex processes into simple and automated actions.

Najar empowers businesses with cutting-edge procurement solutions that are adaptable, reliable, and focused on long-term financial health. With our AI-driven platform, businesses can confidently navigate the complexities of procurement, ensuring that every decision is visible, precise, and built to last.

With Najar, businesses have the tools they need to take control of their procurement processes, optimize spending, and unlock the full power of automation. Just like the navigation systems in a spaceship’s control room, our platform ensures that every insight is within reach.

Our cofounder, who previously led the financial department in another company, experienced the pain around procurement processes and the lack of clarity and information. To solve this, he founded Najar in 2021.

In just a few years, we’ve grown to several millions in ARR supporting 180+ customers in France and across Europe in their procurement journey, growing the team to 60+ people (including remote employees).

Following a successful Seed funding round and a Series A of €15 million led by 13Books, Portage and Tomcat, we are focused on continuing our growth and expanding our impact in the market.

We have the ambition of being the leading procurement solution in France, and Europe. Our goal is to become the strategic partner for businesses, their Architect of Trust.

Job description

You'll own a focused portfolio of high-value Enterprise accounts where the stakes are high, the stakeholder map is complex, and the margin for error is low.

The challenge is clear: What keeps Enterprise clients is not the product alone, it's the depth of the relationship, the quality of the strategic advice, and your ability to position Najar as an indispensable partner in how the company runs its procurement function.

You'll navigate C-level relationships, organizational politics, and high-ARR renewals.

You'll coordinate a binomial with a Procurement Expert who manages supplier negotiations on behalf of your clients.

And beyond your portfolio, you'll be expected to shape how the CS practice is built through playbooks, standards, and mentoring junior team members.

What you'll own

Strategic account management

Own a portfolio of Enterprise accounts with high ARR exposure

Build and execute tailored account strategies: expansion plans, risk mitigation plans, multi-year roadmaps

Act as a trusted advisor to C-level stakeholders, not just a relationship manager

Follow your clients' procurement calendars proactively, build value in the moments that matter to them.

Retention & renewal

Manage complex or sensitive renewals end-to-end, including commercial negotiation

Detect systemic churn risks early and design proactive mitigation strategies

Value architecture

Own the transition from savings narrative to must-have positioning for each account

Anchor Najar into your clients' procurement operations: compliance, spend visibility, process automation, governance

Quantify and communicate the financial impact of Najar in terms that resonate with executive sponsors

Coordinate the CSM + Procurement Expert binomial and drive delivery quality on high-stakes accounts

Expansion

Drive structural portfolio growth, account planning, expansion plays, cross-sell across business units

Build business cases for new feature adoption and expanded use cases

Collaborate with Sales on strategic opportunities within your accounts

Internal leadership

Lead cross-functional alignment on strategic accounts (Product, Procurement, Sales, Marketing)

Contribute to escalation frameworks, playbooks, and team standards

Bring structured product feedback that influences the roadmap

Preferred experience

Must-haves

7+ years in a CSM or strategic account role in SaaS B2B, with proven Enterprise exposure

Track record of independently managing high-value or complex accounts (multi-stakeholder, high ARR)

Demonstrated ability to navigate C-suite relationships with credibility and composure

Commercial rigor: you've structured and closed complex renewals and expansion deals

Ability to build business cases and quantify financial impact in executive-ready terms

Fully bilingual French / English (written and spoken)

Builder mindset: comfortable operating with evolving processes and actively contributing to their improvement

Nice to have

Background in Finance, Procurement, Purchasing, or Consulting

Experience in a fast-scaling B2B SaaS company (Series A/B/C)

Familiarity with procurement or spend management topics

Eliminatory

No Enterprise account experience

No track record on commercial ownership (renewals, expansion deals)

Unable to operate in English at an executive level

Purely execution-oriented - no evidence of strategic thinking or internal contribution

Recruitment process

HR Interview: With our Talent Acquisition Manager - 45 minutes

Interview with your Manager: 1 hour

Case Study: With Quentin (VP CS) and Damien (Team Lead CS) - 1 hour

Culture Fit: HR Director - 45 minutes

Senior Managers meeting // Meet our Founder : with Senior Managers not met during the process or one of our Founder (30min)

What we offer

RTT: For a better work-life balance.

BSPCE: Benefit from Najar's growth!

Remote Work: Flexibility with remote work options.

Wemind Insurance: 70% covered by the company.

Swile Card: For your meals and more.

Bonus: One off-site per year and three on-sites per year to strengthen the team.

Access to osteopathy sessions 2d/w at the office, all paid by Najar