Staff Software Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are the ServiceNow Software Development Kit (SDK) team. We build the tools and command-line interfaces that allow developers to build scoped ServiceNow applications entirely outside the web browser. Our work enables developers to write, test, and manage platform applications using local editors (like Visual Studio Code), source-control tools (like Git), and AI coding assistants. We own the developer experience end-to-end - making Scoped App development faster, more accessible, and integrated into modern development workflows.

What You Get to Do in This Role

Design and own SDK components and CLI tools that enforce best practices for Scoped App development - project scaffolding, testing frameworks, deployment automation, and quality gates

Partner with developer advocates and customers to translate user needs into scalable, intuitive tooling that simplifies the Scoped App development lifecycle

Build high-quality, clean, and performant TypeScript and NodeJS code that powers CLI commands, integrations, and platform abstractions developers rely on daily

Design CLI user experiences and SDK abstractions that make Scoped App development feel native to local development workflows (Git, VS Code, npm, etc.)

Integrate AI-driven developer experiences into the SDK - code generation, smart suggestions, or automated testing - and own the implementation

Mentor SDK engineers and contribute to architecture decisions that shape how developers build, test, and deploy Scoped Apps

Lead technical strategy for material tooling risks and architectural decisions at the team level

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into development workflows, developer tooling, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on developer experience)

8+ years of experience with full-stack JavaScript/TypeScript development, with demonstrated CLI, tooling, or SDK-level work

Deep expertise in NodeJS and modern TypeScript patterns; proven ability to ship production developer tools at scale

Experience designing user-centric CLI applications or SDK abstractions that developers love to use

Expertise with data structures, algorithms, systems design, design patterns, and performance/scale considerations in a distributed context

Strong analytical and systems design skills; ability to reason about developer experience, ergonomics, and cross-tool integration

Demonstrated ability to own projects with material technical risk and lead cross-team technical decisions

(Nice-to-Have)

Hands-on experience with ServiceNow App Engine, Scoped Apps, or ServiceNow platform development

Prior experience building CLIs, SDKs, or developer tooling (npm, webpack, Nx, Vite, etc.)

Familiarity with VS Code extension development or editor integrations

Experience with Git workflows, package management, or local dev environment tooling

Tech lead or mentorship track record on developer experience or tooling teams

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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