Operational Excellence Lead

Senior Operational Excellence practitioner responsible for driving the maturity, consistency, and impact of The Maersk Way (TMW) across Landside Transportation (LST) and Depot operations in the NEC Area.

The role combines deep operational expertise in Landside & Depot with advanced Operational Excellence methodologies to diagnose business challenges, shape pragmatic solutions, and deliver measurable, sustainable business outcomes.

Acts as a trusted partner to Product, Operations, and Area leadership, leading complex cross-functional improvement initiatives while ensuring solutions are scalable, standardized, and embedded into frontline operations

Key Responsibilities

1. TMW Deployment

Drive the deployment and localization of The Maersk Way (TMW) across Landside & Depot

Implement and sustain regular performance management systems (SQC boards, huddles, KPI routines)

Ensure standardization of operational processes and performance governance routines

Provide advanced guidance on structured problem solving (A3, Kaizen, Lean, root cause analysis)

2. Business Optimization & Implementation

Lead complex problem-solving on key performance gaps aligned with Area priorities

Facilitate Kaizen workshops, A3 problem solving, and VSM exercises

Lead cross-functional improvement initiatives and ensure anchoring in operational reality and system capabilities

Balance cost, service, and feasibility trade-offs to maximize business impact

Provide senior challenge, structure, and direction on high impact initiatives

3. Capability Building & Coaching

Coach frontline teams on TMW tools including KPI ownership and performance routines

Build Operational Excellence capability across Landside & Depot

Strengthen continuous improvement culture in day-to-day operations

Support capability uplift and consistency in TMW application across the Area

4. KPI Governance & Performance Management

Define and implement LST & Depot KPI frameworks aligned to Area priorities

Establish data-driven governance and performance routines

Track and deliver measurable improvements tied to business outcomes

Act as a trusted advisor on performance gaps and corrective actions

5. Business Value Enablement & Digital Enablement

Translate real operational constraints and problems into data-driven improvement initiatives

Partner with Digital, Data and Automation teams

Evaluate trade-offs between service, cost, and operational feasibility to prioritize the highest-impact initiatives.

Ensure all improvements are anchored in operational reality and system capabilities

Drive continuous improvement loops based on data insights

Scope & Focus

Primary focus: Landside Transportation (First Mile / Last Mile) and Depot operations

Scope: Cross-functional, product-specific, and gap-based improvement initiatives

Problem solving: From domain-level coaching to complex cross-functional transformation topics

Key Interfaces

Area Head of Operational Excellence

Area Head of Landside + Depot / Market Manager Leads

Area Product Managers and teams

Area Operations Managers and Teams

CX / Customer Service teams

Finance / FinOps partners

Sales

Digitization and Data Teams

Required Qualifications & Experience

Experience

7–10+ years in Landside Transportation, trucking operations,

Demonstrated experience in Operational Excellence, Lean, or Continuous Improvement (A3, Kaizen, VSM, Daily Management)

Track record of delivering tangible operational improvements in logistics environments

Ability to connect data insights with real operational execution

Proven experience in applying structured project management methodologies (e.g. PMI, PRINCE2)

Ability to connect data insights with real-life operational behaviour

Leadership & Behavioural Skills

Proven ability to drive and embed change across multiple organizational levels

Strong credibility with operations teams (“shopfloor acceptance”)

Ability to influence without authority in matrix organizations

Hands-on, pragmatic, and execution-focused mindset

Strong facilitation, stakeholder management skills, and coaching capability

Ability to challenge constructively and drive accountability

Success Measures

Adoption and maturity of TMW and performance routines across Landside operations

Sustainable improvement of business performance via facilitated initiatives

Strengthened cross-functional collaboration and ownership

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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