New Business Telesales Team Leader

New Business Telesales Team Leader

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

The Role

We're looking for an enthusiastic and motivated New Business Telesales Team Leader to lead a high-performing telesales team focused on converting leads into new business opportunities and delivering tailored security solutions to customers.

This is an exciting opportunity for someone who enjoys developing people, driving sales performance, and making a real impact in a fast-paced environment.

As a New Business Telesales Team Leader, you will:

Lead & Inspire

Manage, motivate and develop a team of telesales executives.

Drive performance against sales targets and KPIs.

Conduct regular 1:1s, performance reviews and team meetings.

Monitor call quality, conversion rates and pipeline activity.

Drive Sales Performance

Lead outbound sales campaigns focused on generating new business opportunities.

Work closely with Marketing and Sales Operations to maximise lead conversion.

Identify opportunities to improve customer engagement and sales effectiveness.

Support the team in achieving and exceeding conversion targets.

Coach & Develop Talent

Provide ongoing coaching and mentoring to enhance sales skills.

Support objection handling, customer conversations and product knowledge development.

Help onboard and develop new starters, ensuring they quickly become successful.

Analyse & Improve

Monitor and report on key sales metrics including call volumes, lead quality and conversion rates.

Use CRM systems and reporting tools to identify trends and improvement opportunities.

Drive continuous improvement through data-led decision making.

Collaborate Across the Business

Partner with Marketing to ensure lead-to-opportunity targets are achieved.

Share customer insights and market feedback with relevant stakeholders.

Build strong relationships across the wider business to support growth objectives.

Ensure Quality & Compliance

Ensure all activities are conducted in line with company policies, GDPR and industry regulations.

Maintain exceptional standards of professionalism and customer service.

What We're Looking For

Previous experience in a telesales, outbound sales or sales leadership environment.

Strong people management, coaching and leadership skills.

Excellent communication and relationship-building abilities.

A results-driven mindset with a passion for developing high-performing teams.

Experience using CRM systems such as Salesforce, HubSpot or similar platforms.

The ability to thrive in a fast-paced, target-driven environment.

What we offer

Competitive salary and commission / bonus plan

Paid holidays and sick pay

Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

Extensive product and on the job/cross training opportunities with outstanding resources available

Encouraging and collaborative team environment

Career development through various career ladders including Customer Service

Dedication to safety through our Zero Harm policy

Access to business resource groups

Training on our company values

Ready to take the next step in your sales leadership career? We'd love to hear from you!

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