Senior Operations Manager

Have you successfully led large-scale teams through challenging, fast-paced operational environments? Are you a resilient leader who thrives on solving problems driving performance and improving customer outcomes? Do you have the discipline and operational expertise to lead a high-volume 24/7 warehouse operation for one of GXO’s high-profile customers?

Join GXO as a Senior Operations Manager, to lead the outbound operation at our Avonmouth site, supporting a high-profile Amazon contract. This is a fantastic opportunity to join a growing operation that has made significant progress over the last 12 months and still has an exciting journey ahead. You'll lead a high-volume environment processing 30,000–40,000 orders per day (80,000 during peak), driving operational excellence, leading large teams and ensuring process compliance remains at the heart of everything you do. We're looking for a hands-on, resilient leader who can navigate operational challenges, maintain momentum in a fast-paced environment and continuously improve performance, service and customer experience.

This is a full time, permanent position working Monday – Friday, 08:00 – 17:00 (flexibility will be required) for Amazon based in Avonmouth.

Pay, benefits and more:

We’re looking to offer a salary up to £65,000 per annum, depending on experience, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

Lead all outbound operations across a 24/7 fulfilment centre, ensuring orders are processed and dispatched safely, accurately and on time

Serve as a primary operational contact for Amazon, including daily and weekly performance reviews, building strong stakeholder relationships, managing escalations, and providing clear, data-led updates

Build, coach and develop a large operational leadership team, creating a culture of accountability, engagement and high performance

Drive operational performance through robust process adherence, KPI management and a relentless focus on customer experience

Identify and deliver continuous improvement initiatives that enhance productivity, quality, service and cost performance

Partner with key stakeholders across Transport, HR, Safety and customer teams to overcome challenges and deliver operational excellence

What you need to succeed at GXO:

Proven senior leadership experience within a high-volume logistics, ecommerce, warehousing, operation

A resilient leadership style with the ability to perform under pressure and deliver results in a demanding, fast-paced environment

Strong operational and analytical skills, with a track record of driving process compliance, performance improvement and customer service excellence

Experience leading large teams within a 24/7 operational setting

We engineer faster, smarter, leaner supply chains.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.