Operations Manager, AMZL - Delivery Station

DESCRIPTION

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

Manage and develop a team of Area Managers

Own your site, deal with issues and positively impact site performance

Analyse site performance against relevant business objectives, and put in place actions to improve our operational excellence

Work closely with other support teams, including PxT (HR), Finance, Delivery Service Partners (DSP), IT, Amazon Customer Excellence System (ACES) and Engineering units

Design and deliver initiatives across the sites to improve operational performance

A day in the life

You have ultimate ownership for an entire Delivery Station, leading teams, tracking site performance and always looking for ways to improve the customer experience. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve collaboration with different stakeholders, deep diving performance and risk metrics for sites as well as preparing for different levels of demand. You will mentor and coach your team to achieve top level results.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

BASIC QUALIFICATIONS

Experience in English-language communication skills, both written and verbal

Experience developing and managing a high-performing team

Experience analyzing data to make business decisions

Experience in transportation or supply chain within a high-volume logistics, manufacturing or engineering environment

Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field, or a MBA and experience working with stakeholders

PREFERRED QUALIFICATIONS

Experience leading change in a multiple site environments

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