Customer Service Coordinator
About the role
Job Title: Customer Service Dispatcher
Shifts: Rotating Weekly Shift (8am-4pm & 10:30am-7pm) Monday-Friday
Location: Sunbury-on-Thames
What you will do
Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.
What we offer
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave plus Bank Holidays
Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
How you will do it
Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for
Must haves:
Strong customer service skills
Confident using computers and quick to learn new systems
Organised, proactive, and comfortable picking up the phone
Nice to haves:
Experience in scheduling, planning, or coordinating workloads
Knowledge of the security or engineering industry
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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