Account Manager

Account Manager – Single Client Site

Location: New Haven, CT (on-site at one client location)

Pay: $38.50/hour

Schedule: Tuesday–Friday, 7:00 AM–5:00 PM (4x10-hour shifts)

Securitas is the world’s leading intelligent security services provider, with a history dating back to 1934 (Source: Group Health and Safety Policy). We’re a people company, and our employees are our greatest assets. We aim to offer good working conditions, fair wages, and opportunities for personal development, and we promote relationships based on mutual respect and dignity (Source: Securitas Group Values and Ethics Code).

We’re looking for an Account Manager to be based full-time at a single client site in New Haven. You’ll be the on-site main point of contact, making sure our protective services are delivered according to contract and aligned with Securitas’ values of Integrity, Vigilance, and Helpfulness (Source: Securitas Group Values and Ethics Code).

What you’ll do

Serve as the primary on-site contact for one key client, representing Securitas professionally at all times

Build and maintain strong, long-term relationships with client stakeholders

Coordinate with Securitas teams (operations, scheduling, HR, finance) to ensure service quality and contract compliance

Oversee day-to-day delivery of Securitas protective services at the site (e.g., on-site officers, mobile support, remote services, electronic security, and fire & safety where applicable – Source: Group Health and Safety Policy)

Monitor performance, handle client concerns, and drive continuous improvement

Support renewals and identify opportunities to enhance or services

Maintain accurate site-specific account documentation and prepare basic performance and incident reports

Ensure confidentiality of client and company information in line with Securitas policy (Source: Group Health and Safety Policy)

What you bring

Bachelor’s degree in Business, Communications, or related field; or equivalent experience

3+ years in account management, client services, or a similar role

Strong communication and relationship-building skills

Solid organization and follow-through; comfortable managing multiple priorities

Proficiency with Microsoft Office; CRM experience preferred

Experience in security services or other contract-based service industries is a plus

What you can expect from Securitas

A stable, trustworthy employer that believes in diversity and mutual respect (Source: Securitas Group Values and Ethics Code)

Fair wages and good working conditions

Opportunities for personal development and growth within a global security leader

A culture built on Integrity, Vigilance, and Helpfulness

Are you interested in being part of our Team?

Apply quickly and efficiently online

Interview from the convenience of your own home

Weekly pay

Competitive benefits

Flexible schedules

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

#CTWMA

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.