Applied Scientist , Amazon Customer Service

DESCRIPTION

We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience.

This is a role at the intersection of representation learning, behavioral modeling, and large-scale experimentation where you will see your science deployed in production systems serving real-time decisions.

Key job responsibilities

Develop machine learning models that capture how service associates perform across different problem types and how their capabilities evolve over time

Power intelligent routing decisions across hundreds of millions of annual customer contacts

Directly improve both customer experience and associate satisfaction through model-driven decisions

Work at the intersection of representation learning, behavioral modeling, and large-scale experimentation

Deploy science into production systems serving real-time decisions

BASIC QUALIFICATIONS

Experience programming in Java, C++, Python or related language

Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse

PREFERRED QUALIFICATIONS

Experience implementing algorithms using both toolkits and self-developed code

Have publications at top-tier peer-reviewed conferences or journals

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 136,000.00 - 184,000.00 USD annually