CRM Executive

Job Title: CRM Executive – Real Estate (Candidate should be in Bangalore)

Location: Indiranagar, Bangalore Experience: 3–5 Years Employment Type: Full-Time Industry: Real Estate

Job Summary

We are looking for a proactive and customer-focused CRM Executive with 3–5 years of experience in the real estate industry. The ideal candidate will be responsible for managing customer relationships throughout the post-sales lifecycle, ensuring seamless coordination between customers and internal teams, resolving customer queries, and delivering an exceptional customer experience.

Key Responsibilities

Act as the primary point of contact for customers after the booking process.

Manage post-sales customer relationships and ensure a smooth customer journey.

Coordinate with Sales, Projects, Legal, Finance, and Accounts teams to facilitate timely customer support.

Handle customer queries, complaints, and escalations professionally and ensure timely resolution.

Follow up with customers for pending payments and documentation.

Coordinate the execution of Sale Agreements, Registration, and Possession/Handover activities.

Prepare and issue demand letters, payment schedules, and customer communications.

Assist customers with home loan documentation and coordinate with banks and financial institutions.

Maintain accurate customer records and update CRM software regularly.

Generate MIS reports, customer status reports, and follow-up reports.

Ensure compliance with company policies, RERA guidelines, and internal processes.

Conduct customer satisfaction calls and maintain long-term client relationships.

Support project handover and possession activities, ensuring a smooth transition for customers.

Key Skills

Customer Relationship Management (CRM)

Post-Sales Coordination

Client Servicing

Customer Support

Customer Complaint Resolution

Documentation Management

Agreement & Registration Coordination

Possession & Handover Coordination

Payment Follow-up & Collections

Home Loan Coordination

MIS Reporting

Advanced MS Excel

CRM Software

Communication & Interpersonal Skills

Problem Solving

Coordination Skills

Time Management

Desired Candidate Profile

Graduate in any discipline (MBA or PG qualification is an added advantage).

3–5 years of experience as a CRM Executive in the real estate industry.

Experience in handling post-sales customer service, collections, documentation, registration, and possession processes.

Strong knowledge of real estate customer lifecycle and RERA compliance.

Excellent communication, customer handling, and coordination skills.

Proficiency in MS Office, especially Excel, and CRM applications.

Ability to work in a fast-paced environment and manage multiple customer interactions efficiently.

Key Performance Indicators (KPIs)

Customer Satisfaction (CSAT)

Timely Resolution of Customer Queries

Collection Follow-up Efficiency

Documentation Completion Within Timelines

Registration & Possession Coordination

Customer Retention and Relationship Management

Accuracy of CRM Records and MIS Reports

Why Join Us?

Opportunity to work with a leading real estate developer.

Professional and collaborative work environment.

Career growth and learning opportunities.

Competitive salary and employee benefits.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person