Sr. Executive Operations: Gorakhpur

Senior Executive - Operation

Job Title Senior Executive - Operations

Function Operation

Reporting to Area Operation Head

Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all

inbound operations at the Service Center .

Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set

cut offs

Key Responsibilities

Responsibilities

Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center

inbound operations

Monitor the daily in scan and out scan of shipments and related paperwork

Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly

Conduct daily staff briefings, including communication regarding any operational changes, route changes etc

Check and hand over delivery sheets to the delivery staff

Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments,

RTOs etc

Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services

for resolution

Follow up with origin for non delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the

previous day and ensure follow up of the same

Ensure safe handling of all shipments at the service center and report any damaged cases to the origin

Handle security exceptions in the service center along with the security team

Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients

Responsibilities

Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel

conveyance expenses to staff/ PDA

Ensure daily updation, allocation and collection OTM machines for deliveries.

Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to

the branch cashier

Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line

with the training programmes designed centrally

Ensure adequate manning in terms for full-time employees, PDAs etc

Generate and maintain MIS related to the service center

Operational

Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre

outbound operations

Monitor the daily in scan and out scan of shipments and related paperwork

Conduct daily staff briefings, including communication regarding any operational changes, route changes etc

Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times

Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction & overall

monitoring of staff wise productivity

Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to

Customer Service /Sales as feedback

Ensure timely and correct data capture for all pickups

Ensure timely deposit of the cash sales amount collected to accounts

Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments

Monitor and review operations processes on sorting and bagging of shipments

Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel

conveyance expenses to staff

Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement

Monitor Net Service Levels and take corrective actions, if any

Support sales in bills distribution & collections

Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along

with the security team

Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line

with the training programs designed centrally

Ensure adequate manning in terms for full-time employees, PDAs etc

Generate and maintain MIS related to the service center

People

Provide direction, guidance and support to employees to help them discharge their duties effectively