Public Sector Customer Success Specialist

Job Function: Sales The role:

Are you motivated by supporting public sector organizations and helping them successfully manage procurement and technology acquisition processes?

Do you enjoy coordinating documentation, preparing quotations and proposals, and ensuring compliance in a structured and fast-paced environment?

Would you like to grow your career while working closely with public sector stakeholders, procurement teams, and sales professionals?

Practical Information

Location: Madrid, Spain | Work Arrangement: Hybrid | Visa Requirements: EU citizenship or valid Spanish work permit required | Language Requirements: Spanish, English

As our new Public Sector CSM, you will play a key role in supporting public sector customers and internal sales teams throughout the procurement lifecycle. You will ensure quotations, proposals, and procurement documentation are prepared accurately and delivered on time, contributing to an outstanding customer experience.

Working closely with Business Development Managers, procurement teams, partners, and public sector stakeholders, you will coordinate tender activities, framework agreements, and day-to-day account administration. Your work will help government organizations navigate procurement processes efficiently while supporting strategic business opportunities.

Key Responsibilities

Build and maintain strong working relationships with public sector customers, procurement contacts, partners, and internal teams.

Prepare accurate quotations, proposals, and supporting documentation for public sector opportunities.

Coordinate documentation for tenders, framework agreements, and public procurement processes, ensuring compliance with requirements.

Partner with Business Development Managers to support account development and public sector sales initiatives.

Maintain accurate customer records, contractual documentation, and procurement-related information.

Support order processing and respond proactively to customer and partner requests.

Monitor procurement timelines, documentation requirements, and key submission deadlines.

Contribute to RFI, RFP, and public tender responses while continuously developing knowledge of procurement practices, licensing programmes, and technology solutions.

What we need to see from you:

Essential:

Fluency in Spanish y English.

Valid authorization to work in Spain.

Strong organisational and administrative skills with excellent attention to detail.

Excellent written and verbal communication skills.

Ability to manage multiple priorities while working to deadlines.

Experience preparing quotations, proposals, contracts, or procurement-related documentation.

Desirable:

Experience supporting public sector customers or government organisations.

Familiarity with public procurement, tender management, framework agreements, CRM platforms, or technology licensing environments.

What’s on Offer

The opportunity to build your career within a growing technology business focused on the public sector.

Exposure to strategic government projects and public procurement initiatives.

A hybrid working model that supports flexibility and collaboration.

Ongoing learning through product, licensing, and procurement training.

A collaborative team culture that values knowledge sharing, operational excellence, and professional growth.

Why SoftwareOne?:

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

Accommodations:

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.