Lynott, Concession Manager, Full Time, Permanent

GET TO KNOW US

We’re LYNOTT, a young, dynamic brand born in 2021 to bring bold, beautiful pieces to everyone. Every piece is designed to brighten your day, from gold-plated classics to water-resistant essentials. Think effortless style that works wherever life takes you.

KNOW THE ROLE

LYNOTT is seeking experienced a Store / Concession Manager to lead our luxury jewellery concessions in Dundrum. This role carries full responsibility for people leadership, commercial performance, and operational excellence, while acting as the primary HR point of contact on counter.

Key Responsibilities include:

People Leadership & HR

Act as the on-counter HR point of contact for the team

Lead, motivate, and manage a high-performing retail team

Run structured performance management and improvement programmes

Set clear expectations and hold team members accountable

Manage attendance, conduct, probation, and day-to-day people matters

Build a strong, positive, and performance-led team culture

Sales Leadership & Commercial Performance

Take full ownership of sales targets and KPIs

Implement, communicate, and drive daily, weekly, and monthly targets

Lead by example on the shop floor with exceptional luxury selling standards

Demonstrate advanced luxury sales techniques (clienteling, upselling, emotional selling)

Drive conversion, ATV, repeat business, and customer loyalty

Analyse performance data and take corrective action

Learning, Development & Training

Deliver ongoing sales, product, and service training

Coach and develop team members to improve individual and store performance

Identify skill gaps and implement tailored development plans

Support onboarding and continuous learning initiatives

Reporting, Costs & Commercial Control

Prepare and submit daily, weekly, and monthly trade reports

Track performance against targets and budgets

Manage staff costs, rota efficiency, and commercial wage control

Provide clear insights and reporting to Head Office

Stock, VM & Operations

Full responsibility for stock management and accuracy

Lead and oversee stock takes and loss prevention

Ensure visual merchandising standards are consistently executed

Manage launches, VM changes, and promotional activity

Maintain operational excellence and compliance at all time

KNOW WHAT WE’RE LOOKING FOR

This is a sales-driven, target-focused management role and is not suitable for candidates without proven luxury retail selling and people management experience.

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.