Sales Executive

Job Title: Sales Executive

Responsible to: Sales Manager

Main Purpose of Job:

We are currently recruiting for a Sales Executive to join Connolly Motor Group team, within the Sales team Volkswagen Ballina.

The role:

The successful candidate will be required to work as part of the sales team, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually strive to meet sales and profit opportunities via the sales of vehicles, finance and insurance products. Profit margins achieved on the sale of all products are in line with manufacturer standards. This results in the selling of an agreed volume of new and used vehicles.

Role Responsibilities:

Actively prospect for new customers using the appropriate databases and follow up every sales opportunity through the company website leads, customer enquiry calls and emails

Follow the sales process, designed to achieve maximum results from the available sales opportunities

Achieve the individual profit objectives set by the Sales and General Manager

Provide expert and prompt advice to new and existing customers regarding the various products that are available with the sales of their new / used vehicle

Participate in external promotional activities to raise the profile of the brand and generate sales opportunities

Qualify the customer’s needs and present the dealerships products and services

Establish the most appropriate way for the customer to fund their acquisition (PCP / Hire Purchase / Other funding arrangements), according with FCA regulations

Conducts a structured and professional vehicle handover in accordance with the vehicle handover checklist, guide and customer pack for the appropriate product

Develop and maintain comprehensive product knowledge in respect of all vehicles, prices, promotions, funding and taxation of vehicles

Maintain good relationship and regular contact with all customers both pre and post-sale

Handle customer issues and complaints, resolving the issue to the mutual satisfaction of the customer and the business

Provide completed deal file with appropriate dealer and insurance documentation to the sales administration department to ensure that the vehicle is ordered and taxed on time;

Maintain and update customer contact data on Kerridge (CRM System) on a daily basis

Undertake all administration requirements of the position to include relevant paperwork and reports

The person:

Skills and Competencies:

1- 2 years’ experience in a Sales environment

Motor industry is desirable, but not essential

Strong communication skills with internal and external customers, suppliers and the manufacturer

Proficient in Microsoft Office Package (Word, Excel, Email)

Experience of using Kerridge (CRM System) – Desirable not essential

Ability to prospect and qualify customers effectively

Ability to present and sell the unique selling points of all products

Ability to manage and close existing deals while cultivating new opportunities

Possess strong attention to detail with administrative functions

Time Management skills -Work independently in a busy environment, managing own time and workflow

Strong problem-solving ability to identify and resolve queries in a professional in a timely manner

Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance

Full clean drivers license is essential