Assistant Vice President, Regional Sales Manager, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

Lead and manage a team of Service Managers to deliver exceptional customer service and drive operational excellence within the Consumer Banking Group

Develop and implement strategies to enhance customer experience, improve process efficiency, and drive continuous improvement

Oversee the day-to-day operations of the team, including task allocation, performance management, and team development

Collaborate with cross-functional teams to identify and address customer pain points, and implement solutions to enhance the overall customer journey

Analyze data and metrics to identify trends, opportunities, and areas for improvement, and make data-driven decisions to optimize team performance

Ensure compliance with all relevant policies, procedures, and regulatory requirements

Develop and mentor team members, fostering a culture of continuous learning and growth

Build and maintain strong relationships with key stakeholders, including internal and external partners

Possess experience in the Mumbai mortgage business, with a proven track record of building a loan against property business from scratch

Demonstrate excellent team handling skills and the ability to lead and motivate a team to achieve business goals

Requirements

10 years of experience in the banking or financial services industry, with a focus on consumer banking or mortgage lending

Proven track record of leading and managing a team of Service Managers or similar roles

Strong problem-solving and decision-making skills, with the ability to think strategically and drive operational excellence

Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Proficient in data analysis and performance management, with the ability to use data to drive informed decisions

Demonstrated experience in building and growing a loan against property business from scratch

Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs

Strong customer-centric mindset and a commitment to delivering exceptional customer service

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Regional Office Mumbai

Job:

Product Sales

Schedule:

Regular

Employee Status:

Full time