Customer Success Manager ANZ (Contract)

Sales

Ad Sales

Full Time Contractor

Sydney

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We are looking for a highly motivated individual to support our Customer Success team as a Contractor - Customer Success Manager. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue.

This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.

Please note this is a fixed-term, 12 months, contractor role hired through a third party.

What You'll Do

Build deep client relationships to deliver best-in-class customer service to Spotify’s advertiser and agency partners.

Act as the client’s primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle

Own the RFP response and media planning strategy across all buying channels

Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups

Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes

Oversee the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking across managed and biddable buying channels

Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives

Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business

Manage projects involving complex work streams and cross-functional collaboration (internally and externally)

Serve as the product expert by educating clients and their agencies on Spotify’s new and existing products, as well as advising on best practices and bespoke campaign optimizations

Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling

Own the post-campaign analysis with learnings and recommendations to drive repeat business

Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time

Adhere to internal best practice guidelines, processes, and operating cadences

Who You Are

You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business

You have a minimum of 6+ years experience in digital media, planning and/or buying

Strong industry knowledge and a desire to grow within the digital media industry

Strong understanding of advertising performance metrics and the advertising ecosystem

You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes

You have the ability to craft impactful sales rationale stories by using data and research

You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization

You have the ability to work effectively with cross-functional teams and all levels of management (internally and externally)

You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills

You possess strong presentation and communication skills

You have excellent dexterity in excel and powerpoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.

Where You'll Be

You will work out of our Sydney office

We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week

Learn about life at Spotify

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.