Field Support Technician

Job Opportunity: Field IT Support Technician at AVASO Technology

Locations: Cologne, Mannheim, Aachen, Stuttgart, Dortmund, Hamburg, Bremen, Dusseldorf

We are hiring on all the above mentioned locations.

Position Type: Independent Contract/ Freelance

Job Profile

As part of the Site Technology Servicing team, we provide on-site IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

KEY DUTIES/RESPONSIBILITIES:

Provide technical support as point of contact for IT for the site.

End-user desktop, laptops, office IT with smart hand support for network and servers.

Installation support for various software on end user systems and servers when required

New users onboarding preparing IT assets and tools.

Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.

Executive / VIP support.

Coordination and remote hand support to backend team for Network & server smart hand support.

IP phone, Video conference support, Level 1 Multifunction Printers support.

Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.

Supporting midrange servers.

Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.

Handing tickets on ServiceNow or similar ticketing system.

Troubleshooting VPN.

Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.

Troubleshooting MS Windows 10.

Troubleshooting MS Office 365 issues for end-users.

Office IT Asset Management.

Coordinate external vendors when engaged for support.

Work independently and coordinate inhouse IT projects.

Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use

Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning

Should be leading the project support team

Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

DESIRED SKILLS & EXPERIENCE

5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.

In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.

Knowledge & experience with ServiceNow or similar ticketing system.

Understanding of Active Directory.

Plant environment knowledge and Experience.

Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.

Self-disciplined and highly motivated.

Good decision-making skills

Should be able to prioritise workload based on SLA’s and user impact

Job Types: Part-time, Temporary, Contract

Application Question(s):

Are you currently Employed?

Experience:

IT Support: 3 years (Required)

Language:

German C1 (Required)

English (Required)

Work Location: In person