BI, Governance & Transformation Lead

BI, Governance & Transformation Lead

Contract: Professional Services, Production & Technology

Location: London, EC3M 4BY

Hours of work: 40

Contract Type: Permanent

We are seeking a BI, Governance & Transformation Lead to strengthen essential structure, systems, governance, data quality and consistency across the account, ensuring reporting, business insight and decision-making are supported by accurate, structured and reliable information.

The role focuses on introducing global standards and strategic workplace documentation, supporting both data and processes across regions to enable effective account governance and performance discussions.

Job Description

We are looking for a professional who will also support the delivery of workplace and account-level transformation initiatives aligned to ISS standards and evolving account needs.

This includes future transition and onboarding activity across regions, as well as strategic communication and engagement, working closely with senior stakeholders and reporting to the International Key Account Director.

Key Responsibilities

Coordinate global data and reporting standards to support account governance requirements.

Develop workplace strategy data and client-facing materials to support account development and transformation.

Introduce consistent global standards for data, reporting and business intelligence.

Manage strategic account administration, including SharePoint and related systems.

Lead workplace transformation initiatives aligned to ISS standards.

Coordinate workplace projects linked to data, systems and process standardisation.

Support governance forums and performance discussions with accurate and reliable information.

Align regional inputs to ensure consistency across data, systems and processes.

Professional and Personal Competencies/Qualifications

Highly organised, proactive and detail-oriented, with the ability to introduce structure and clarity at account level.

Strong, structured approach to data, reporting, information management and transformation activity.

Proven ability to bring consistency where systems, information and processes are fragmented or inconsistent.

Confidence working with senior stakeholders and coordinating multiple inputs across regions.

Ability to align differing approaches and implement standardised ways of working.

Comfortable operating in a fast-paced environment.

Understanding of workplace environments, account governance and strategic transformation initiatives.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

To find out more about what we do go here - https://www.uk.issworld.com/

Work Location: In person