Intermediate User Researcher

About The Role

Hippo Digital is recruiting for intermediate consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, you will also test services as they are being designed and use research evidence to help explain design decisions to clients.

As an intermediate consultant in user research, you’ll come to Hippo with strong user research skills and some experience of advising others on how to design user-centred services. In return, we’ll provide exciting opportunities to develop further within your profession and as a consultant with clients.

[Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support.]

What you’ll do

Plan and execute a range of user research to support product design

Identify the most appropriate research methods depending on the phase of the service lifecycle

Help the team to build empathy for the service users

Support usability evaluation sessions

Use a range of tools to collect data, and write research reports to present findings

Effectively present your findings and related design/business recommendations and customer insights to stakeholders

Collaborate with other members of Agile, multidisciplinary teams within a user-centred design process

Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly

Run workshops with your team and stakeholders

Work with the Hippo research and design community to share best practice

Skills and experience that you need

Experience of working with senior stakeholders

Experience of using different research methods (qualitative and quantitative) to gain insights

Working knowledge of user-centred design principles and practices

Understanding of a client’s strategic objectives and how the insights from your research support them

Ability to explain your findings and deal with challenges from stakeholders

What makes us great

Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:

Contributory Pension Scheme (Hippo 6% & Employee 2%)

25 Days Holiday plus UK Public Holidays

Perkbox access for a wide range of discounts

Critical illness cover

Life assurance and death in service cover

Volunteer days

Cycle-to-work scheme for the avid cyclists

Salary sacrifice electric vehicles scheme

Season ticket loans

Financial and general wellbeing sessions

Flexible benefits scheme with options of:

Private health cover

Private dental cover

Additional company pension contributions

Additional holidays (up to an extra 2 days)

Wellbeing contribution

Charity contributions

Tree planting

Diversity, Inclusion and Belonging at Hippo

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society.

Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more!

Hippo Locations

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.